WHAT YOU WILL DO

• You’ll provide our clients with quick and clear information on complex issues through the application of the BackMarket charter
• You’ll carry the customer’s voice across Back Market
• You’ll be proactive in improving the customer experience
• You’ll exceed customer expectations and ensure that all key performance indicators (response time, satisfaction rate, etc.) improve
• You’ll sponsor and develop the skills of our outsourced agents
• You’ll be a key actor in testing new Customer Relationship Solutions
• You’ll participate in transversal projects to support the customer’s voice

• Native Portugal speaker, you have 2 to 3 years of experience in a similar position and in a similar sector
• English has no secret for you and you master French or Spanish as well
• You have an entrepreneurial spirit, you are open-minded and you want to surpass yourself
• You are committed to making our customers happy
• You like to do concrete things and get your hands dirty
• You know how to prioritize, take care of details and the pressure doesn’t scare you #sweat
• You are eager to learn and you want to immerse yourself in a very, very fast growing startup
• You are a fantastic team player, with whom it is cool to work alongside

• Phone interview with Lou, Talent Acquisition Specialist
• Technical test
• Interview with Cyril, Team Leader Customer Care Specialists and one of our amazing Customer Care Specialist
• Interview with Marion, our Head of Care Performance
• Interview with Raoul, COO and Thibaud, our CEO