Organization

As a member of the Executive Committee, you will report to the CEO.
You will manage a growing team of 20 persons, located both in France, Mauritius, and the U.S.

Mission

AssoConnect’s North Star is to create an outstanding Customer Experience.

As head of the Ops / Customer Success department, your role is thus absolutely key. You will:

1. Set a clear strategy
2. Build and lead a world-class team
3. Ensure smooth operations

Objective: serve 100,000 nonprofits globally

We already serve 20,000 nonprofits of all types: sport, culture, business, social justice, education, religion…

Outstanding Customer Experience

• Recruit and coach a happy & best in class team
• Increase Productivity while maintaining a high NPS

Product Led Growth

• Reinforce automation and foster self-serve
• Work closely with the Product & Marketing teams

International Scale

• Adapt and localize all processes
• Build a multicultural team in multiple timezones

Other missions: build new offers, Key Accounts onboarding (e.g. sports federations), clients training, integration of partners, and outsourcing.

Experience

• 5-10 years of experience
• Top Engineering or Business Degree
• Experience in Customer Success, Ops, Product, or Strategy Consulting

Soft skills

• Natural strategic thinker
• Strong analytical skills & problem solver
• Builder: not afraid to get your hands deep in the job
• Leader: you inspire your team thanks to your energy, empathy, and ambition

Hard skills

• English: Fluent
• French: Fluent
• Excel: very good level
• Tech-savvy
• Has worked with transverse teams

• 30minutes call
• 2x2h meeting with the CEO
• Meeting with Exec Members
• Meeting with a board member
• Aperitif with the team

Some steps might be done in a row.