To support Arianee’s expansion, we are looking for an ambitious and driven Key Account Manager (KAM) specialized in the Fashion and Luxury industry. You will be responsible for the development and growth of a dedicated portfolio of accounts by actively seeking and unlocking new sales opportunities, and continue to develop a strong relationship with our customers.

You will support and increase the growth of accounts by being a key party all along the sales cycle, , and by developing strong  relationships with Brands. 

For this you will be a key player from end-to-end : acquire, negotiate, upsell, renew, drive customer satisfaction. More specifically, your mission will involve : 

• In the whole sales cycle :  prospect, initiate and nurture business relationships to generate new business opportunities (unlock new opportunities in the Luxury industry, and upsell, cross-sell and retain existing clients)

• Manage, develop and secure a key client portfolio of accounts, providing an essential business perspective during strategic project scoping phases, and developing the relationship with our clients in-between projects - connecting with key business executives and stakeholders

• Make the customer experience as smooth as possible and optimize for customer happiness, retention and growth within your portfolio

• Develop action plans to expand our presence within the accounts by identifying and proposing expansion or upsell opportunities

• Inspire Customer Success across the Company: work closely with the Sales and Ops teams and other stakeholders in order to support growth

• Provide insights on customer journeys design and activation plans strategies

• Help build efficient processes and best practices as part of a growing team and company!

Working cross-functionally, you’ll also be involved in attracting and signing up new companies, so you’ll be a key player in the whole sales cycle, from prospecting to closing!

You are the one … 🚀

• You are fluent in English and French (professional level)

• Relationship management including with C-level and executives, ability to get people on board through negotiation and consensus building

• You like hunting, being in contact with customers and you have a real talent for closing deals

• You have at least 2 years of experience in Account Management or Business Development - preferably in the Luxury industry (fashion, beauty, jewelry)

• You are detail- and client-oriented with excellent organizational and project management skills

• You easily get people on board and thrive on negotiation, persuasion and empathy

• You love working on new projects and make innovative propositions 

• You are a great listener, what matters the most to you is finding solutions to problems your team or customers have told you about

• You are resourceful and flexible, technologies and sectors you never dealt with are opportunities and not constraints

• Team player, but at the same time, you can take ownership of assigned projects and can work independently

• Knowledge of the web3 ecosystem is a plus!

Besides being a cool team ✌🏼, we offer you : 

🥇 REMOTE FIRST : Remote is part of our DNA! You can work from anywhere in France.

👨‍🍼 PARENTAL CHALLENGE : We are signatory.

🧑🏾‍💻 MAC OR PC : It’s your choice.

🖥 IT : You have access to a catalog of IT equipment to set up your home as best as possible.

🪙 BSPCE : We’ve got a BSPCE program for all people.

🩺 ALAN : The mutual insurance is covered at 100% for you and your kids.

🍽 SWILE : 10€ per day meal ticket.

🎬 RTT : Between 8 and 12 over the year.

_Applicant Path_ 

• _HR ITW_ 

• Case Study (work from home)

• _Interview with Mélanie, our Account Manager Team Lead_ 

• Interview with outside team members (Fit)