Account Manager
Arianee

Arianee

Account Manager

  • Permanent contract 
  • Starting date:  
  • Possible full remote
  • Bachelor's Degree
  • > 3 years

The company

Arianee

Arianee

  • Blockchain, Luxury, Fashion
  • From 15 to 50 employees

The job

Account Manager

  • Permanent contract 
  • Starting date:  
  • Possible full remote
  • Bachelor's Degree
  • > 3 years

Who are they?

Founded in 2018, Arianee is the leading web3 solutions platform for brands. We are a SaaS platform, whose protocol is open-source and blockchain-based. We help brands deploy their web3 strategy by enabling them to tokenize, distribute and leverage NFTs to transform their relationships with their communities. Our mission is to enable brands to reinvent their customer relationship with the most seamless and innovative experience, from digital to physical to the metaverse. We contribute to helping companies and individuals regain control over their digital presence, especially their data.

Since our creation, we grew to hit several milestones:
-Leading web3 solutions platform for brands
-Trusted brands like Printemps, Panerai, Groupe Casino, Richemont Group, Ba&sh, RSVP, Breitling
-Proud partner to IBM, The Sandbox, Dentsu, Reflaunt, Lukso, and the likes
-Raised €20 million in a Series A funding led by Tiger Global
40+ happy team members in a remote-first company
-We integrate an international vision to our decisions, and cultivate our DNA around Collaboration, Openness, and Transparency.

Arianee
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Job description

Job description
To support Arianee’s expansion, we are looking for an ambitious and driven Account Manager (AM) who will be responsible for the development and growth of a dedicated portfolio of customer accounts.
The Account Manager will integrate a newly-created team, supporting the Account Director in creating the processes and workflows needed to provide our clients with the best experience possible, in order to foster loyalty and upsell. You will support and increase the growth of accounts by being a key party from project kick-off, and by developing end-to-end relationships with brands.

Responsabilities

  • Manage a portfolio of accounts, ensuring project success from kick-off to go-live, and develop the relationship with our clients in-between projects - connecting with key business executives and stakeholders
  • Make the customer experience as smooth as possible and optimize for customer happiness, retention and growth within your portfolio
  • Develop action plans to expand our presence within the accounts by identifying and proposing expansion or upsell opportunities
  • Inspire Customer Success across the Company: work closely with the Sales and Ops teams and other stakeholders in order to support growth
  • Provide insights on customer journeys design and activation plans strategies
  • Prepare client meetings and workshops
  • Help build efficient processes and best practices as part of a growing team and company!
  • Manage quarterly business reviews with the customers
  • Maintain Arianee’s CRM up to date

Preferred experience

Preferred experience

  • 1-3 years of experience
  • Business school background - Masters degree
  • Marketing and business development
  • Excellent communication and presentation skills
  • Detail-oriented with excellent organizational and project management skills
  • Relationship management including with C-level and executives, ability to get people on board through negotiation and consensus building
  • Strong empathy for customers AND passion for revenue and growth
  • English fluency
  • You are resourceful and flexible, technologies and sectors you never dealt with are opportunities and not constraints
  • You are a great listener, what matters the most to you is finding solutions to problems your team or customers have and told you about
  • Knowledge of the web3 ecosystem is a plus
  • Previous experience in fashion or luxury industry is a plus

Recruitment process

  • Call with HR Manager to validate your needs & skills match with Arianee’s needs
  • Interview with Account Director
  • Case Study (work from home)
  • Interview with outside team members (Fit)
  • Interview with CRO
Arianee

Arianee

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