To make our ambition to become the European leader on the (very) hot market of BNPL come true, we are looking for a Key Account Manager.

Your mission will be to build long-lasting relationships and provide a state-of-the-art experience to Alma's most strategic accounts, resulting in high loyalty, advocacy and business growth.

Within the Customer Success team, your main responsibilities will consist in:

Developing and managing a portfolio of key accounts:

• Establish and nurture long-lasting relationships with Alma’s most strategic accounts
• Develop trust with key stakeholders
• Position Alma as a key strategic partner on the long run, helping the merchants achieve their goals
• Be the key point of communication for the key accounts’ stakeholders

Identify and harness new potentials:

• Navigate the key accounts' organisations to identify new opportunities to grow the business (for example in terms of new B.U., new products, or international expansion)
• Harness these new opportunities, leveraging internal and external capabilities
• Work on potential European expansion with your colleague in other Alma's countries

Build and implement success plans with key accounts:

• Anticipate the needs of key accounts and identify opportunities for mutual gains.
• Bring internal teams on board to develop and implement strategic solutions to achieve merchants' long-term goals.
• Pilot the strategic projects to ensure they are delivered in a timely manner.

Deliver superior insights:

• Prepare in-depth reports on the impact of Alma on the key accounts' businesses
• Provide meaningful, actionable insights to key accounts to help them grow their business
• Monitor industry and market trends to develop a deep expertise, share it internally and externally

ABOUT YOU

Being Key Account Manager requires a wide skill set and a high level of energy:

• Outstanding networking and relationship-building skills with an ability to navigate complex organisations
• Commercial skills with an ability to negotiate and find win-win solutions
• Excellent written and oral communication skills
• Strategic planning skills with an ability to identify opportunities and develop long-term plans to address them
• Time and project management skills with an ability to prioritize and meet critical deadlines
• Ability to embark multi-functional teams without hierarchical authority
• Client & solution-driven, always seeking client's satisfaction and loyalty
• High integrity, we are not here to make business at any price
• Stress resistant, you know how to keep cold blood in every situation you may face and get the best out of it
• Humble and doer, you know and accept your limits. You do your homework but don't stay stuck and ask for help.

Your experience

• You have 5+ years of experience ideally in Key Account Management, Enterprise Sales, or in Consulting
• An experience in the software business is a major plus
• You are fluent in English

ABOUT THE RECRUITMENT PROCESS

Because of the importance of this role for Alma, the process is quite intense. Yet, we'll aim at running it in 2 to 3 weeks max.

• A visio call with a member of our HR team
• A visio call with one Customer Success team member
• A written case study
• A visio call with Flore, Head of Customer Success
• A visio call with Jonathan, Chief Revenue Officer