• You will help design and implement a world-class framework for customer lifecycle management, developing strong client relationships, monitoring customer health and ensuring value and ROI are recognized.
• You will be assigned to a group of strategic accounts and will be responsible for leveraging data and collaborating effectively with both customers and internal cross-functional teams to drive results, client satisfaction, and client revenue retention.
• You will also partner closely with Sales counterparts to help achieve renewal targets and identify growth opportunities.

This is a great opportunity for experienced CSMs who have ideally leveraged CSM tools in their prior experience to model best practices for a rapidly growing team.

• You have excellent change management and communication skills and you speak French, English and Spanish fluently
• You have at least +3 years of experience in Customer Success Management or Account Management in the software/e-commerce industry.
• You are perfectly comfortable in an extremely dynamic and changing environment.
• Your empathy, service skills and adaptability allow you to quickly build relationships with clients of very different nationalities and sectors.