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Aircall
Aircall

Solutions Engineer

Permanent contract
New York
Salary: Not specified
No remote work
Experience: > 2 years

Aircall
Aircall

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The position

Job description

Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 12,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

About the role:

We are looking for an outstanding Solutions Engineer to join the North America Revenue team. As Aircall is going upmarket, the importance of Solutions Engineering is continuously growing. The Solutions Engineering team lives in the intersection of Sales, Customer Relations, and Product and enables all the teams with the technical knowledge they need in order to achieve their objectives. This person is going to be the third-ever SE in the region, and they will be able to make a big impact on our team, our product, and our customers!

What you'll do:

  • Work closely with all the local regional managers/directors, Account Executives (AEs), and Customer Success Managers (CSM) during the sales process and throughout the customer life cycle
  • You will be providing technical product expertise especially integration, responding to RFIs, RFPs and helping customers by designing and leading Proof of Concepts (POC) to showcase Aircall and its capabilities
  • Integrations, APIs, and webhooks are the main focus of the team and where we can bring value
  • You will be mapping your customers and leads processes and tools in order to understand how we can connect Aircall with their existing process and turn their phone system into their productivity tool
  • Give product knowledge and expertise to all the business teams: new Integrations, upcoming roadmap, APIs use cases, customized workflows
  • Set up POCs together with your customers providing technical and network expertise also in the pre-sales activities

    • What you'll bring:

  • 1 to 2 years or more of relevant experience in Solutions Engineering / Sales Engineering, or you have always been the person goto person for technical questions while playing a role as an AE or Strategic CSM in a tech company
  • You know the basics of at least one programming language (e.g. Javascript, Ruby, Go, Python, etc.) and are well versed in integrations, APIs, and webhooks
  • You are curious and able to think outside of the box to find creative solutions
  • Entrepreneurial and not afraid to make mistakes
  • Customer-centric and focused on wanting to understand the reasoning behind every customer choice; you also love going into the nitty-gritty details of their use cases
  • Understanding why is what drives your daily conversations and you are ready to challenge people's thinking in a positive way
  • You live in the nexus between business, sales, and technology
  • You have a proven track record of managing complex projects and several stakeholders with different backgrounds (you can convince the Head of Sales and also talk tech with the Product Manager)

    • Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.

    Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.

    We’re creating a place where great people trust one another and thrive together.

    People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

    Why join us?

    🚀 Key moment to join Aircall in terms of growth and opportunities

    💆‍♀️ Our people matter, work-life balance is important at Aircall

    📚 Fast-learning environment, entrepreneurial and strong team spirit

    🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

    💵 Competitive salary package & equity

    🏨 Medical, dental, and vision insurance is 100% covered

    📈 401k plan with company matching!

    ✈️ Unlimited PTO — take the time you need to come to work feeling great!

    ⭐️ Wellness, commuter, and childcare reimbursements

    💚 Generous parental leave policy

    DE&I Statement: 

    At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. 

    We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  

    We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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