Aircall

Aircall

Number Migration Specialist

  • Permanent contract 
  • Paris
  • Occasional remote authorized

The company

Aircall

Aircall

  • Electronics / Telecommunications, SaaS / Cloud Services
  • From 250 to 2000 employees

The job

Number Migration Specialist

  • Permanent contract 
  • Paris

This position was filled!

About

Aircall is on a mission to revolutionize the business phone industry!
We exist to bring empathy into business conversations.

We provide an entirely cloud-based voice platform, that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using. We have raised more than $100 Million since 2015.

Behind our product are the amazing teams driving it, split between Paris, NY and remote locations.

Job description

As a Number Migration Specialist, you’ll be in charge of ensuring that all new and existing customer’s phone numbers will be seamlessly transferred and configured in Aircall. In doing so, you’re a key player in the customer journey and one of the first points of contact.
Customer happiness is your mission and representing Aircall with integrity and professionalism is key. You’ll work closely across several customer-facing teams globally (New York & Paris) to efficiently initiate, coordinate and configure phone numbers for our clients.

What you will do:

  • Manage and facilitate Aircall customer number porting requests through queue management (Zendesk)
  • Facilitate customer communication and follow-up’s proactively through ticket and phone (Aircall Phone & Zendesk)
  • Engage directly with partner carriers to manage number porting escalations & processes
  • Coordinate globally across teams to ensure documentation & processes are accurate
  • Build an integrable & professional training deck for new team members
  • Monitor number porting lead times in relation to customer’s needs and regulations
  • Collaborate with other customer-facing teams to accelerate and proactively manage their number porting needs
  • Ensure that data collection is within compliance and is accurately represented by our customers and by Aircall
  • Manage number configurations and setup within Aircall

Preferred experience

What you will bring:

  • Fluent French Speaker (minimum C1 level)
  • Minimum English level required
  • Previous experience in a customer-facing role
  • Great attention to detail & organization
  • Autonomous, takes initiative and truly owns his/her own success
  • Exhibits uncompromising empathy
  • Ability to multi-task across different platforms and forms of communication
  • Willingness to work amongst multiple teams in an international and multilingual environment
  • Data-driven and results-oriented - not afraid to jump into an Excel document
  • Excellent written and verbal communication skills
  • Ready to grow and develop your career in a fast-growing start-up

Meet the Aircall team

Aircall

Aircall

Number Migration Specialist

  • Permanent contract 
  • Paris
  • Occasional remote authorized
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