HR Business Partner - Customer Success

  • Permanent contract 
  • Lyon
  • Partial remote authorized
  • > 5 years

The company



  • SaaS / Cloud Services

The job

HR Business Partner - Customer Success

  • Permanent contract 
  • Lyon
  • Partial remote authorized
  • > 5 years


🚀 Created in Lyon in 2016 by French entrepreneurs, AGICAP has become one of the fastest scale-ups in Europe, with more than 3500 customers and revenue growth of over 900%.

AGICAP makes it quick and easy for SMEs leaders to monitor and forecast their cash flow.
We are fundamentally rethinking the way SMEs manage one of their biggest pain points : cash flow.
Our ambition is to become the global financial management solution for SMEs in Europe.

With this, we have raised 3 rounds of funding, bringing our total venture funding to $121 million.
The additional funding will be used for further product innovation, to grow significantly the team across Europe by welcoming more than 800 new talents and accelerate international expansion into more than 10 European countries.

Our success is owed to our highly passionate and dedicated team. We are committed to building a company where people can grow and build their careers. We are looking for great talents who aim for excellence, ready to join this adventure !

Headcount Growth :
July 2019 : 10
July 2020 : 50
July 2021 : 200
January 2022 : +400

Job description

You will be the interface between Agicap’s People team and our Customer Success Department (around 100 employees). In concrete terms, you will be the relay of HR policies and the person who will meet the main HR needs of your department. You will therefore be much closer to your Department than to the People team.

  • Understanding of the Department’s mission, functioning, habits and integration into the Department,
  • Coaching and support for managers on a daily basis in monitoring the HR management of their teams and their business projects,
  • Deployment of actions from the annual HR calendar in collaboration with other people teams: training, commitment monitoring, salary increase campaign, etc.
  • Application and evolution of Compensation & Benefits models,
  • Coordination of internal mobility and career paths,
  • Deployment of measures resulting from collective bargaining,

Finally, you will coordinate the HR operations of your perimeter in collaboration with the payroll and personnel administration team:

Ensure the proper implementation of HR processes and the application of the collective agreement and the social framework of Agicap
Guarantee the quality of HR data in HRMS in connection with the various internal services (Onboarding, IT, facilities, etc.)
Participate in various projects to optimize the use of our HR tools.
Be proactive in proposing and implementing HR process improvement projects.

Preferred experience

You could be the next member of our team if you :

You are a graduate of a business school or a university with an HR specialization,
You have at least 6 years of experience in an operational HR position, in an international environment,
You have a great capacity for listening but also for action and you are a force for proposal,
You speak english fluently,
You have a keen understanding of business issues.

Recruitment process

  • Screening call with Max, VP People
  • Case study and video call with Max
  • Meeting with the cofounders

Meet the Agicap team

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