Overall job definition :

The After-Sales Claim leader has the responsibility to pilot OEM Customer claims coming OEM field centers, and support when necessary claims coming OEM factories.

• Ensure reactivity and traceability at all steps, until claim successful closure by ACC and by the OEM customer
  
• Coordinate transversally all internal (Engineering, Quality, SupplyChain, Customer Projects & Serial life, …) and external stakeholders, to solve claims and deliver cost and technical competitive solutions,
  
• Coordinate with ACC factories for problem solving & ensure that action plan are defined & implemented

She / he should be a reactive and pragmatic professional, strongly business minded, focused on customer satisfaction and resolving customer issues, with leadership, effective communication and team spirit.
She / he will report to the Customer Satisfaction & Warranty Manager.


Main missions :

• Pilot Claim resolution by ensuring reactivity in answer from plant quality, from V&V and testing by respecting GP relative to claim management
  
• Ensure that claim are answered in time to customer and if not make sure that a deadline is negotiated with customer to prevent penalties
  
• Registrate all claims received in ACC internal tool and respect process to fulfill tools
  
• Execute operational tasks to be able to bring back module from customer site to expertise center
  
• Update and analysis following KPI :

o Deadline to answer a claim

o Number of claims & status of advancement

o Number of claims under warranty status

Knowledge :

• Experience in automotive area, if possible in aftersales, preferably within a Tier1 supplier or in aeronautical company .
• Know-how about battery / electric vehicle battery industry and technology is a significant plus.
  

Experience :

At least 3 years of experience in the automotive or battery sector at aftersales or similar function.


Qualifications :

• French and English mandatory.
• German and/or Italian are a significant plus.

Some extra skills :

Experience on battery and/or electronic components.

Limited travel to ACC factories (Billy-Berclau in France, Kaiserslautern in Germany, Termoli in Italy) or customer reman center in Germany and in Italy.

Possibility for part-time remote work aligned with operational priorities.

Why join us?
Our Advantages and Perks: new premises, parking spaces reserved for carpoolers, possibility of recharging your electric car on reserved spaces in our parking lot.

Other perks and advantages include : Company restaurant, meal and also vegetables/fruits baskets delivery service. Janitorial services, telecommuting, complementary retirement plan (subject to a salary threshold), additionnal & seniority leaves, well-being workshops, osteopathy sessions.

You will also benefit from access to our Sports & Culture association, conferences, and also sports, holidays and culture subsidy.

https://www.youtube.com/watch?v=NbXdlWjWhX8
https://www.acc-emotion.com/fr/facilities/bruges-bordeaux

Our process usually involves 3 interviews: 2 technical and one HR.