As a Key Account Manager Mid Market, you play a decisive role in the growth of 360Learning's business in the South EMEA Market.
Reporting to the 360 Learning KAM Mid Market Coach, you will be part of a team of 4 in charge of our existing portfolio of accounts (i.e our customers in South EMEA from 100 to 2,500 employees) and your goal is to develop your portfolio and generate growth.
But you will not work alone: Client Success Partners and internal experts (digital learning, platform structuring, IT) are in charge of the client’s project monitoring and execution. You will also get support from a Sales Development Representative for your outbound efforts. Collaboration with them will be instrumental to succeed in your upsell actions.
You will have the opportunity to be part of the very dynamic Digital training sector at a time when clients double down on distant training. Growth trend is steep and our KAM team are achieving their ambitious objectives in 2022.
Within 1 month, you will:
Become an expert of our product and our Convexity cultureMeet the different teams at 360LearningTake full ownership of your portfolio of customersWithin 3 months, you will:
Map accounts and define an account growth strategyWork closely with our Client Success Partners to gather relevant information about our existing clients, in order to generate upsellingPrepare account reviews with our clients in order to identify areas of developmentConduct presentations and demos of 360Learning productEnsure accurate update of account plansWithin 6 months, you will:
Ensure accurate reporting of the activity with your coach to optimize the forecastBe proactive in order to improve business processesWrite business proposals and conduct business negotiationsMeet and exceed your quotaWithin 12 months, you will:
Prepare, anticipate and ensure the renewal of clients’ contractsDefine action plans to generate upsellingManage the entire business relationship with the clientsMeet and exceed all quarterly sales quotasThe Skill Set
2+ years of experience in sales of SaaS solutions in an Account Manager function (management and revenue generation with a portfolio of clients)Excellent sales track recordA strong desire to learn and develop your skillsRigor, autonomy and creativity in the search of solutions to close your dealsStrong active listening skills, a team player mindset, situational intelligenceHR business acumen is highly appreciatedFull business proficiency in French and English (B2+)Enthusiasm about the idea of working in our Culture of ConvexityInterview Process
Phone Screen with our Talent Acquisition ManagerDiscovery meeting with the Head of Account Management - Mid MarketCase study with the Head of Account Management - Mid Market and a Key Account ManagerClarification Meeting with two Key Account ManagersCulture Fit Meeting with our Chief Revenue OfficerOffer!What We Offer
Compensation: Package includes base salary, a variable component and equityBenefits: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parentBalance: Flexible hours, full remote work possible anywhere in FranceInternational team: Offices in London, New York and ParisCulture: A framework that will make you successful - envision what's it like to join 360Learning from onboarding to ramp-up, and beyond: https://360learning.com/blog/360learner-journey/
