Working at papernest: definition.

Some people will mention the ambitious challenges, others the incomparable team spirit, or even the lively work atmosphere, perhaps all of them. One thing is for sure: we never get bored. What drives us: setting our next challenges, overcoming obstacles one by one and surpassing our goals. How do we do this? By choosing long-term success over short-term convenience; by valuing the efforts of each one and by offering our employees the opportunity to improve and develop themselves.

As you have understood, things move fast here. We're looking for talent who will contribute to our growth today and, above all, who are ready for tomorrow's feats.

But what exactly is papernest?

It is THE solution that revolutionizes the management of your contracts and subscriptions. To move all your arrangements with you, save money on your housing bills, and optimize your daily subscriptions. All this is for free in a few minutes, online or over the phone.

Eight years after our launch in 2015 in Paris, more than 1,5 millions users in France, Spain and Italy, a growth from 2 to 900 employees, the opening of 3 new offices in Reims, Barcelona and Warsaw, we are now at a turning point in our growth with the upcoming launching of thrilling projects.

And, as with us "never 3 without 4", we are proud, for the fourth consecutive year, to be part of the FrenchTech 120.

Are you ready to join the adventure ?

We are looking for a B2C Sales Production Director to lead our B2C telephone sales operations (Contact Centers) for the Spanish and Italian markets.

You will be responsible for the management of all internal sales production teams (Site Barcelona), as well as the management of the external Outsourcers (BPOs) located in different sites at national (Spain) and international (offshore) level.

You will report to the VP Production and Delivery and will be located in our Barcelona offices, making regular trips to ensure the optimal functioning of our teams in the different sites under your responsibility at national and international level.

The missions will be transversal and you will have to work with all the departments of the Company: HR, Q&T, WFM, Data, Operations Manager, ...

⚡️As a B2C Sales Production Director, you will :

Direct the sales production on the Spanish and Italian markets:

Lead a very large team of papermates

🔎 About you :

You master the production processes and the inbound/outbound service features of a call center (recruitment, training, monitoring, WFM, etc.), its technology (IVR, CRM, dialers, etc.) and the main KPIs of this activity.

You have experience in the management of telephone sales operations, you know the basics of managing sales teams in Call Centers, how to motivate them and get the best results.

You know and are up-to-date with the main features of the Call Centers Collective Labour Agreement in Spain, which sets the rules of the game with your future team.

💜What we offer :

By joining papernest you will benefit from a package composed of:

... and you will be part of a working environment which is :

🌟Hiring process :

If this is your challenge, don't miss it! We look forward to meeting you, no matter your gender, race, age, religion, disability, or sexual orientation. Our selection processes and workplace are inclusive and adapted for everyone.

Ladies, we strongly encourage you to apply! Even if you feel that you do not meet all the criteria mentioned in this offer, please note that they are only indicative. Your application will be considered with great interest. Parity and diversity are an asset for our teams!