Meet Gorgias, the leading customer experience platform tailored for ecommerce, empowering over 14,000 brands, including Steve Madden and Glossier, to offer exceptional support across channels like email, chat, voice, and social media.

Our one-of-a-kind product transforms how brands interact with their customers through unified customer conversations, AI automations that resolve up to 60% of support requests, and revenue-generating on-site campaigns.

As a leader in the CX space, Gorgias is committed to transforming customer experiences while fostering a sustainable and equitable workplace as a certified B Corporation.

Join us in our mission to deliver effortless support at every stage of growth.

About the Developer Relations Team

🤖 Gorgias as a SaaS boosts its competitive edge by allowing external developers to create and connect applications with the Gorgias Helpdesk. Thanks to a 100+ strong app store, Gorgias and its partners are adding new features on a weekly basis. Providing a fast, secure, reliable, well-maintained, and documented API is the main mission of the Developer relation team for first and third-party developers alike.

🚀 The Developer Relations team is in charge of:

• Design, implement, and document Gorgias public and private APIs at scale

• Identify bottlenecks and work with other internal teams in order to optimize API latency and stability

• Expand Gorgias’ authentication and authorization capacities while following industry's best standards

• Build and maintain an ever-growing partner ecosystem by building the Gorgias App Store and working on technical solutions with other developers (within and outside of Gorgias)

• Identify opportunities for third-party developers to integrate deeper with Gorgias

• Put in place monitors, metrics, and end-to-end tests to guarantee API SLOs are up to Gorgias’ standards

About the Role

• Gorgias started opening broadly to third-party developers a couple of years ago and needs a new Manager to help accelerate the development and capacity of its APIs

• Your role is to ensure the team can gear towards innovation through this architectural transformation, the Developer relations (DevRel) is a central piece in our organization and has ownership of our main Core domains (Tickets as Gorgias is a Helpdesk and Customers)

• Your responsibility is to take the technical leader, developer, and people manager hats as the situations require

• The position is available in our Paris hub (France). Our work arrangement is hybrid, with a requirement of two days per week in the office.

What You'll Do

• Design strong models and APIs in collaboration with senior ICs taking into consideration both external and internal developers’ constraints

• Specify abstraction levels to our data models and ingestion pipelines to guarantee reusability and maintainability at scale

• Work closely with a senior manager, a product manager, and a product designer within a CRM tribe. The goal is to align the vision of the squad within the tribe and align with your peers to set up clear and actionable goals for the team

Who You Are

• 5+ years experience in back-end

• 2+ years of experience as a team lead or in an engineering manager position

• Experience with high-traffic applications and continuous development/deployment

• Experience with distributed systems and asynchronous workloads

• You care about working on applications that are putting the customer's needs first and you thrive in a fast-paced and distributed environment

Nice to have:

• Big plus if you have managed through architectural transformations, especially from Monolithic ones to (micro) service architectures

• Big plus if you have experience implementing authorization protocols (OAuth2), user federations, RBAC, Identity providers…

• Desirable experience with Python, Postgres, Keycloack, Kafka

Engineering Team Culture

• Getting Stuff Done, Ownership, Team Work, Excellence, and Agility.

• You should join us if you want to ship stuff fast without scarifying quality. We've put great importance on testing our code, cleaning it, treating errors first, and features later.

• We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.

Perks and Benefits

• 💰Competitive salary & equity (90th percentile of the market worldwide)

• 🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)

• 🤕 Paid sick leave

• 🧸 Paid parental leave (16 weeks)

• 💻 MacBook Pro

• 🍽️ Personal credit card to buy lunches (we use Swile)

• 🏥 We provide private health insurance (we use Alan)

• 💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

Why join us?

🚀 We're among the fastest-growing startups in the eCommerce ecosystem

🦄 We've built an extremely efficient go-to-market engine

🥇 Work with a talented team you'll learn a lot from

🙏 Join a company where automation and good & clean data are core beliefs shared by all

🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun! 

More cool things to know about Gorgias... 😁

• Raised our Series C for $30M in 2022: TechCrunch Article ⬅️

• We went from 0 to 10,000+ merchants using our platform since 2016

• We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com