Diabolocom

Jonathan is Head of AI at Diabolocom, driving innovation with a team of 20 experts focused on developing proprietary AI for customer experience (CX). After starting as a Project Manager at Diabolocom, he founded his own AI company, which was acquired by Diabolocom in 2023. Jonathan now oversees R&D efforts—from data collection to product design and market launch—ensuring our AI solutions bring real value and set new standards for quality.

Audrey graduated in Mechanical Engineering from the École Arts et Métiers and began her career in the automotive sector. She joined Diabolocom in 2021 as a Project Manager and was promoted later on to Senior Project Manager. Audrey guides clients through every step of implementing our solution—from signature to deployment—and ensures seamless follow-up post-deployment. She is also responsible for creating processes and documentation to enhance team efficiency. Audrey thrives on the company’s dynamism, and collaborative spirit.

Maksim graduated from Bauman Moscow State Technical University in 2013 and built his expertise in information security and banking as a backend developer. In 2022, he relocated to France to join Diabolocom as a Lead Software Developer. Maksim now leads two teams managing voice backend systems, driving alignment toward shared goals. He appreciates Diabolocom’s unique balance—big enough to work with leading brands yet small enough to implement solutions efficiently and adapt quickly.

Giorgia joined Diabolocom in 2021 as a Sales Executive and quickly rose to Head of Sales, taking charge of commercial activities in France. Now Chief Sales & Marketing Officer, she oversees sales operations and strategy globally and drives marketing initiatives, including lead generation and brand awareness through events and digital campaigns. On the sales side, the main focus is on finding leads, managing the sales process, and building strong client relationships as well as meaningful partnerships. Giorgia values Diabolocom's supportive work environment and the enriching human and professional experiences it provides.

Bastien has been with Diabolocom for 5 years and is now Head of Product, shaping the strategy and overseeing the evolution of our solutions. Starting as a Technical Project Manager, he combined his developer background with a passion for guiding clients through implementing our technology. He then advanced to Technical Product Owner, Lead Product Owner, and finally Head of Product. Today, Bastien works closely with teams across the company—sales, technical, and more—to align market needs with technical feasibility. With no routine in the product team, Bastien thrives on driving innovation and delivering impactful solutions.

Thomas has been with Diabolocom for more than 2 years and recently became Manager of the Support Team. His main mission is to ensure effective client ticket management and provide his team with the right tools to deliver exceptional service. He also focuses on fostering a collaborative, cross-functional role for his team within the company. Currently, Thomas is working on enhancing support for AI-related client needs, optimizing his team’s tools as well as continuously improving support all around the world. He thrives in Diabolocom’s supportive and collaborative environment, where the tight-knit, skilled, and dynamic support team plays a key role in delivering value to clients.

Issam graduated from the Ecole Centrale Paris and joined Diabolocom in 2018 as a Project Manager. He later played a key role in creating the Presales team to support the company’s commercial growth and now leads it as Head of Presales. Issam works closely with the technical and sales teams, focusing on market research and solution development while supporting RFP responses and solution configuration. Issam values the company’s dynamic atmosphere, its fast-evolving tech sector, and the exciting growth opportunities it offers.

Arthur has been a Technical Product Owner at Diabolocom for over a year, ensuring a seamless connection between user needs and technical resources. His goal is to deliver maximum value to users while optimizing development costs. Arthur also values Diabolocom’s familial spirit and enjoys participating in team activities, especially sports.

Sacha joined Diabolocom a year ago as a Project Manager after earning an engineering degree from Epitech, where he specialized in software development. An expert in the Diabolocom solution, he implements client requests while offering strategic advice on optimizing the platform and leveraging its evolutions. His role perfectly combines client interaction and technical expertise, ensuring successful project delivery. Sacha thrives in the strong team spirit and collaborative culture at Diabolocom, which fosters a sense of cohesion and shared purpose.