AB Tasty (www.abtasty.com) is the customer experience optimization company rated as one of BuiltIn NYC's Best Places to Work (SMB). We help build the internet of the future by allowing brands to address their users in a personalized way. Images, messages, page structure...everything can be adapted to meet the needs, wishes, and emotions of website visitors or app users. AB Tasty isn't about helping brands to push a hard sell. We're about helping them sell better, by creating more positive consumer and better user experiences across all their digital properties.
We must be on to something, since we're proud to say we have:
· 900+ customers, including AshleyHomeStore, Assurant, Cartier, L’Oreal, USA TODAY, and Sephora
· 240+ employees in 7 countries on 3 continents (Americas, Europe, Asia)
· Raised $64 million to grow globally
· Bonus: we're nice, too, we promise!
2 prerequisites if you want to join the AB Tasty team:
· Be a genuinely kind person! (we take this one seriously, it's half the battle in the recruitment process)
· Have a passion, whatever it may be :)
We are looking for a Junior Account Manager to oversee our relationships with our SMB clients across the US & UK regions. As a Junior Account Manager, you will be responsible for retaining and maintaining SMB customers by understanding their requirements of the AB Tasty platform and uncovering their needs for the future in the ever-changing world of CRO.
You will be able to identify the demands and requirements to promote our company’s solutions and achieve mutually beneficial cooperation. As Junior Account Manager, you will be responsible for contract renewals, upselling and cross selling of your customer portfolio.
NOTE: This position may be based in New York City, or London.
What you will do:Support all aspects of the renewals process in collaboration with the Customer Success & Support teams to preserve and improve customer relationships.Proactively manage a portfolio of customers ensuring on-time customer renewal and high dollar over dollar renewal ratesEffectively engage with key decision-makers to identify customer requirements and uncover renewal roadblocks to ensure on-time commitmentsNegotiate all facets of renewal contracts using sound business judgement. Develop and deliver win/win negotiation strategies that maximize contract value while protecting and enhancing the customer relationship and their ROIHelp drive a positive customer renewal experience by addressing objections, competitive risks, detailing purchase/pricing options, and facilitating smooth renewal sales transaction processes.Identify at-risk customers and develop prescriptive plays in collaboration with Customer Success that would mitigate against this potential churn.Assist with enhancing and improving systems and processes to increase efficienciesExpand the relationships with existing customers engaging through all possible forms of contact, from meetings to weekly callsDrive efficiencies throughout the renewal process, looking to automate touch points wherever possibleResolve any issues and problems faced by customers and manage complaints in order to maintain trustPrepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
What we are looking for:Bachelor’s Degree or equivalent experience2-3 years experience in a sales/account management function of B2B platforms or consultingKnowledge of digital marketingProven experience implementing customer retention initiatives, achieving high retention rates and customer satisfactionPresentation skillsOutstanding and effective communication skills (oral and written) in EnglishExcellent negotiation techniques The ability to draft clear and concise reports and presentationsExperience working with Salesforce.com