We’re looking for a Customer Success Manager (in Montpellier offices or in Europe remotly) responsible for deploying, following up and ensuring satisfaction of our strategic customers. We are organized in Pods, which are squads including one BDR, one CSM and one Account Executive. The Pod collaborates on a book of business to provide the best possible experience to our customers, detect upselling, cross selling and expansion opportunities. As the CSM of a Pod, you’ll be in charge of:

• Ensuring deployment for our top-tier CodinGame and CoderPad customers who join the platform, through training and onboarding to national and international HR and tech teams
• Recommending, leading, and executing action plans with clients to continuously improve adoption and satisfaction
• Proactively monitoring statistics related to the use of the platform by users
• Creating and maintaining a relationship of trust with clients through regular updates, and detect upsell, cross-sell and expansion opportunities that will be sent to the Account Executive
• Assisting customers with their problems by liaising with the support and product teams
• Working closely with other CodinGame teams (marketing, sales, products)
• Performing the contracts renewal process and maintain the highest possible Net Dollar Retention for your book of business
• Relaying evolutions requested by customers to CodinGame’s product teams
• Keeping the existing customer database up to date
• Partnering with the other Pod members

Work environment/Compensation

• Strong company culture and values
• Meaningful work with high impact for a well-loved product
• Stock options with 4-yr vesting schedule
• Remote-friendly environment + monthly stipend
• Mac/PC computer + in-home work station setup
• Internal mobility and growth opportunities
• Diversity and social good initiatives
• All French and US public holidays
• If you are in Montpellier : corporate concierge, afterworks, and… the sea is only 12km away from the office!

What we’re looking for:

Our team is now composed of 80 people who are good at a great number of tasks, both at work and elsewhere, and who are not alike. At the heart of our values lie caring and mutual aid so that everyone can flourish in their daily activities. To be comfortable in this mission, you should have the following profile:

• Have 3-5 years of higher education
• Have at least 2 years of experience in contact with B2B customers (ideally in technology), in customer success missions, technical support, distance learning or commercial relations
• Bilingual level of oral and written French and English (Spanish would be an additional asset)
• Have excellent teaching skills and enjoy exchanging and solving business problems
• Be perseverant and a good communicator and have the ability to quickly create a climate of trust
• Are responsive to customer requests
• Like to work within a team and know how to step back before making suggestions for possible areas of improvement and/or new processes

We believe great things can’t be accomplished without great people. As a team, all members’ contributions are irreplaceable. We’re seeking creative, adventurous, ego-free people who want to be part of a collective adventure. We would like you to come just as you are—with your own talent, personality, strengths, and weaknesses.

So, if you’re a jack of all trades and consider learning and sharing with your peers a must, let’s meet! :)

We start with an initial video interview to get to know you better, then move on to a situational interview, and finally a face-to-face interview with several members of the CodinGame team.