Technical Customer Support Expert (M/F)
lempire

lempire

Technical Customer Support Expert (M/F)

  • Indefinido 
  • Fecha de inicio:  
  • Teletrabajo a tiempo completo
  • Licenciatura / Máster
  • > 1 año

La empresa

lempire

lempire

  • SaaS/Servicios en la nube
  • Entre 15 y 50 empleados

La oferta

Technical Customer Support Expert (M/F)

  • Indefinido 
  • Fecha de inicio:  
  • Teletrabajo a tiempo completo
  • Licenciatura / Máster
  • > 1 año

¡El puesto ya ha sido cubierto!

Who are they?

lempire is a group of passionate and curious individuals who have a healthy obsession with building the world’s finest products and helping entrepreneurs around the globe grow profitable and successful businesses.

The mantra we live by: Do what you shouldn’t.

Want to step inside lempire world?

Our most famous product, lemlist, changed the way people do outreach. lemverse is making remote work feel more connected than ever before. Cold Email and LinkedIn Masterclasses have generated millions of dollars for B2B businesses, startups, and agencies worldwide. There’s also lempod, the tool that we sold in 2020, which helped thousands of people grow their LinkedIn profiles.

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Job description

Our customer support team is one of our biggest strengths of lempire 💪 because we attach great importance to supporting users and we want to maintain a relationship of trust.

What you might be asked to do

You will be the interface between the support team and the developer team.

  • Help our customers to use lempire product (lemlist, lemverse, …) successfully
  • Dive into the code to understand the problems and reproduce them
  • Do training to the support team
  • Report and organize feedback from our customers so that the developer team can focus on creating the most important features
  • Suggest ideas for improving the user support process and experience
  • Proactively share ideas and best practices to find new ways to contribute to the continued growth of lempire

What we offer

Our focus with perks and benefits is to offer everything teammates need to do their best, healthiest work and keep developing their craft.

💰  Competitive salary

⛺️  Where you live and work is totally up to you - we do have an office in Paris if you enjoy life at the office 🇫🇷

🏝  Vacations: 25 days per year

📈  Profit sharing: When lempire wins, all team members share the profits

💻  Gear: Get a laptop + tools and equipment you need for your job

✈️  Team building: We all get together once per year, in really cool places around the world

🤓  Bat(wo)man fund: Your dedicated budget for learning and development

Preferred experience

  • You speak English perfectly. We’ve all been working remotely since day one and the whole support team speaks English. The product team is French, so you need to have good professional French too

  • You have some knowledge about web development (JS / DB / HTML / Liquid syntax / …) and willing to learn more. Junior developpers are welcome.

  • You have a detective soul and love to find creative ways to solve problems in the shortest possible time

  • You like to hack and dig the code to find the little beast

  • You like to solve problems and you like to learn new things

  • You are a doer. You know that “done is better than perfect”

  • You are adaptable and like to work in a team

Recruitment process

In your message, put the word watermelon to show us that you are rigorous and that you have read this job description to the end.

See you soon ❤️

lempire

lempire

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