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Technical Customer Support Expert (M/F) lemlist
Permanent
Paris
Fully-remote
38K to 48K € a year
> 1 year
5 years of study
You'll be part of
180 employees
SaaS / Cloud Services
Average age: 32
Founded in 2018
Revenue: 60,000,000 €
lemlist is the sales engagement platform that gives sales teams the unfair advantage they deserve.
Bootstrapped since day one, we’ve grown from 0 to $60M ARR in 6 years, without raising a single dollar. Today, we’re a profitable B2B SaaS company valued at $150M, trusted by 40,000+ sales teams worldwide to book more meetings and close more deals.
We’re a mostly remote team of 180+ people across 10+ countries, with a home base in Paris, and a work culture built on ownership, transparency, and bold moves.
At lemlist, we believe AI shouldn’t replace salespeople: it should make them unstoppable. That’s why we’re building powerful AI features to help sales teams craft ultra-personalized outreach, scale their workflows, and boost results across every prospection channel.
Everything we do is designed to empower salespeople, and help them win.
You'll be working on
Our customer support team is one of our biggest strengths of lempire 💪 because we attach great importance to supporting users and we want to maintain a relationship of trust.
Mission
You will be the interface between the support team and the developer team.
Help our customers to use lempire product (lemlist, lemverse, …) successfully
Investigate and triage/reproduce bug to help our support & dev team
Do training to the support team
Report and organize feedback from our customers so that the developer team can focus on creating the most important features
Suggest ideas for improving the user support process and experience
Proactively share ideas and best practices to find new ways to contribute to the continued growth of lempire
🎁 What we offer you
💰 38K€ - 48K€ + bonuses
⛺️ Where you live, and work is totally up to you – we do have an office in Paris if you enjoy life at the office 🇫🇷
📈 Profit sharing: When lempire wins, all team members share the profits
🌈 Self-Care Days: Unwind and recharge with a dedicated day each month for personal activities.
🩺 Alan Blue: Comprehensive 100% premium medical coverage for you and your family
🧠 Alan Mind: Premier mental health service
🍽️ Swile Meal Tickets: Enjoy daily meal tickets to fuel productivity
🚌 Navigo Card: Seamless commuting with a 100% covered Navigo card
🏡 Full-remote Work Setup: A well-funded home office budget to ensure seamless remote work
🤓 Bat(wo)man fund: Your dedicated budget for learning and development
💻 Gear: Get a laptop + tools and equipment you need for your job
✈️ Team building: We all meet once per year at really cool places around the world (you can check our video here ;) )
We're looking for
You speak English perfectly. We’ve all been working remotely since day one and the whole support team speaks English. The product team is French, so you need to have good professional French too
You have at least one year of experience in technical customer support
Experience in DNS management, server management, user management, and service configuration is highly appreciated
You have knowledge in web development (JS / DB / HTML / Liquid syntax / …) and willing to learn more.
You have a detective soul and love to find creative ways to solve problems in the shortest possible time
You like to hack and dig the code to find the little beast
You like to solve problems and you like to learn new things
You are a doer. You know that “done is better than perfect”
You are adaptable and like to work in a team
In your message, put the word watermelon to show us that you are rigorous and that you have read this job description to the end.
How we hire
Chat with Isabella, our Talent Acquisition Manager
Interview with Mickael, our CTO
Technical test in 2 steps
Interview with our COO
