Gorgias

Gorgias

SaaS/Servicios en la nube

San Francisco, Belgrade, Charlotte, Paris

Technologies and tools

    Backend

    • SqlAlchemy
      SqlAlchemy
      100%
    • Redis
      Redis
      100%
    • RabbitMQ
      RabbitMQ
      100%
    • Python
      Python
      100%
    • PostgreSQL
      PostgreSQL
      100%
    • Google Cloud Pub/Sub
      Google Cloud Pub/Sub
      100%
    • Flask
      Flask
      100%

    Frontend

    • TypeScript
      TypeScript
      100%
    • Redux.js
      Redux.js
      100%
    • React JS
      React JS
      100%

    Devops

    • Terraform
      Terraform
      100%
    • Kubernetes
      Kubernetes
      100%
    • Helm
      Helm
      100%
    • Google Cloud Platform
      Google Cloud Platform
      100%
    • GitHub
      GitHub
      100%

Organization and methodologies

Since most Gorgias teams are distributed around the world it’s important for us to have scheduled ceremonies.

Every day

  • Daily standup
  • Peer programming sessions and meetings with members of the squad as needed

Every week

  • Company-wide update meeting
  • one on one with your manager
  • Team hangout off-time every other week

Every month

  • Monthly Retrospective: time to take a step back and define priorities for the next month

Every quarter

  • Quarterly retrospective: time to take a step back on the quarter, measure how much was delivered, and define priorities for the next quarter

Every year

  • Company-wide and in-person retreat
  • At least twice a year squad in person-retreat

Projects and tech challenges

Project 1

Project 1

Phone: 

  • Allow our merchants to communicate with their clients via phone. We’ve built our infrastructure over Twilio and need to be able to scale and serve all our clients.

Self-service: 

  • Our primary focus at Gorgias is the e-commerce experience. What’s a better experience for shoppers than to get answers to their questions instantly and 24/7? That’s what self-service is about.

Project 2

App store: 

  • As the e-commerce ecosystem grows so are the new tools and companies in that ecosystem. We want to build a best-in-class App store and provide all the tools partners may need to integrate with us without needing any specific engineering work on our side.

**Revenue: **

  • Unlocking new ways for brands to generate more sales in collaboration with customer service teams without sacrificing the quality of customer experience.
Project 2

Recruitment process

  • Screening call with the hiring team - 30 minutes: talk about your experience and what we’re looking for. We want to check that there is a good match for everyone here.
  • HackerRank challenge
  • Hiring manager interview: with your future manager, we dig deeper into your background and the job's specific requirements.
  • Up to two technical interviews: you’ll work with the team's engineers on two exercises. Depending on the position, it could be front-end, back-end, or architecture design.
  • CTO interview: Alex is Gorgias’s co-founder.
  • Offer