Technical Support Engineer

  • Permanent contract 
  • Vilnius

The company



    The job

    Technical Support Engineer

    • Permanent contract 
    • Vilnius

    This position was filled!


    Bringing forward the delivery experience both businesses and shoppers will love.
    ZITICITY is one of the fastest-growing logistics start-ups in Europe. It is the leading same-day delivery provider in the Baltics and a growing player in France and Poland.

    ZITICITY is here to empower thousands of SMBs and D2C brands to compete with the dominance of such marketplaces as Amazon by providing affordable on-demand, same-day, or next-day deliveries. And to bring forward the most convenient home delivery experience to every single shopper.

    Job description

    We are looking for a Technical Support Specialist to provide API and e-commerce modules integration assistance to our clients.

    We will trust you to:

    • Diagnose, resolve and answer clients’ integration-related issues.
    • Assist clients in implementing API code and e-commerce modules.
    • Develop internal and client-facing API and e-commerce modules documentation and training resources.
    • Help colleagues with data report extraction and other needs that require technical skills.
    • Be proactive in troubleshooting issues – find problems before others do.


    • Basic knowledge and experience with Python programming language.
    • Experience in writing SQL queries to retrieve and update data.
    • Experience working with REST and JSON APIs.
    • Ability to answer technical questions clearly and concisely.
    • Ability to write technical documentation in a user-friendly format.

    Nice to haves

    • Experience processing data via Python, MS Excel;
    • Experience with any of the most popular e-commerce platforms Magento, Woocommerce, Shopify, Prestashop;


    • Growth-oriented team - no need to wait for weeks to get things approved.
    • Constant learning environment and training from experienced colleagues.
    • Freedom and flexibility to implement your ideas.
    Questions and answers about the offer
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