Please note: This is a part time job, with working hours of 13h00 - 19h00 (20 - 40 hours per week)

About Zenchef

At Zenchef, we empower over 20,000 European restaurants. Our platform streamlines reservations, optimizes table management, and fosters lasting connections. With a suite of features enhancing the entire dining journey, we redefine experiences, turning first-time diners into loyal regulars. Our mission is to create memorable dining moments, and our vision is a restaurant industry where technology brings people together at the table.

At Zenchef, our core values—Craft, Thrive, and Heart—guide everything we do. We are dedicated craftspeople who blend ownership with hospitality, prioritize quality, and embrace continuous growth. Leadership, a focus on long-term success, and a commitment to development shape our decisions, creating an environment where everyone can thrive. Rooted in trust and compassion, we celebrate unity and cherish the moments we share together.

👋🏻 Your purpose:

As a Customer Care Specialist you will be the face of Zenchef platform, delivering exceptional customer experiences through both real-time and asynchronous communication. Your goal? To drive customer satisfaction to new heights.

🫱🏼‍🫲 Your team:

Our Customer Care team is at the forefront of customer satisfaction, ensuring that when our clients need assistance, we’re there to help. We also serve as the essential bridge between customers and our product team, helping shape the future of Zenchef based on real user feedback.

🧑🏼‍🍳 What you will do

• Be the Zenchef Expert: Represent our brand with warmth and expertise, ensuring every customer interaction reflects our values.

• Master Our Product: Develop an in-depth knowledge of Zenchef features to provide accurate and timely support.

• Tackle Issues Efficiently: Handle customer inquiries via tickets, calls (inbound & outbound), and messaging systems, aiming for quick, effective resolutions.

• Enrich Our Knowledge Base: Share your insights by updating our internal knowledge base with useful tips and customer feedback.

• Voice of the Customer: Collect and communicate customer feedback to influence our product roadmap, ensuring their needs shape our future development.

Vereisten:

🍽️ What you will bring to the table:

• Customer Relations Pro: You bring previous experience in customer support.

• Efficient Problem-Solver: You have a knack for synthesizing information and handling high volumes of requests with speed and precision.

• Solution-Oriented: You love finding new ways to improve the customer support experience and aren't afraid to take initiative.

• Clear Communicator: You can guide customers patiently and clearly through any issue.

• Language Skills: Fluent in English and Dutch (spoken and written).