The main product at Zama is currently fhevm, which allows everyone to add privacy in their blockchain-based applications, without having to know anything about cryptography. Zama’s fhevm comes with tools using frameworks already known to blockchain developers, such as the use of Solidity library, Hardhat or Foundry plugins. Fhevm uses Fully Homomorphic Encryption (FHE) and also comes with a Key Management System (KMS), which is based on Multi Party Computation (MPC).

Our product and SaaS teams are seeking a Support Engineer, to guide our customers. You’ll be the first point of contact for users when they have technical questions or issues, directly handling their questions. When an actual problem is found in our product, you’ll escalate and report to teams, such that a fix can be applied, and have the opportunity to participate in coding and testing the fix when possible!

Your team (and thus you) will be responsible for:

• being the first point of contact of users and customers

• handling their questions and issues, regarding the installation, use of the product, or in general, misunderstandings

• improving our documentation with most frequent asked questions

• Improving our user experience and developer experience, thanks to the feedback you receive first hand

• reporting real issues to product / SaaS teams, for them to apply fixes, and tracking those fixes alongside our customers

• experience supporting complex technical products

• experience with blockchain

• experience with Hardhat and Foundry

• experience with coding and deploying

• (optionally) experience with cryptography

• outstanding written and oral communication skills

• passionate about privacy and open source

• be willing to travel to Paris regularly (if you don’t live here)

📋 Step 1: The Application Form
Start your journey by filling out our application form. This is your chance to introduce yourself and showcase your unique skills and experiences.

🏆 Step 2: The Challenge
Next up, tackle our challenge! This is where you can shine and show us how you approach and solve real-world problems.

💼 Step 3: The Technical Interview
Dive deep into your technical knowledge with our team. This is your opportunity to demonstrate your expertise and passion for the field.

🤝 Step 4: Cultural Fit & Compensation Chat
Meet with our COO to discuss our company culture and explore how you can thrive with us. We’ll also discuss compensation to ensure we’re on the same page.

🛠️ Step 5: The Hacking Trial
Put your skills to the test in a real-world hacking scenario. This trial helps us see your practical skills in action and how you handle challenges.

🔍 Step 6: The Reference Check & Offer
As a final step, we’ll conduct a reference check to confirm your qualifications and past experiences. If all goes well, you will get an offer soon.

We provide more details on our process here. Exceptional candidates will hear from us as we advance through the recruitment process.

Zama values and promotes diversity. We give everyone a fair chance to be evaluated on their professional, academic, and personal skills. Our aim is to make the hiring process as pleasant, stress-free, and friendly as possible, even if the process is longer and more involved than you might find elsewhere.