Who we are…
YOOBIC is an all-in-one digital workplace for frontline teams in retail and hospitality industries. Our mobile app gives business leaders and frontline teams the performance tools they need to communicate, learn, and work - all in one place. We have over 300 clients across the world including Boots, BurgerFi, Lancôme, Lacoste, Logitech, Peloton, Lidl, Vans and many more. Headquartered in London with offices in Paris, New York, Milan and Tel Aviv, YOOBIC has grown quickly and doubled revenue year on year since its creation in 2014 with close to 200 employees worldwide.
In Autumn 2021 we were successful in receiving our Series C funding of $50m from some incredible investors such as Highland Europe, Felix Capital and Insight Partners.
We are a diverse organisation that empowers its employees to achieve their goals and develop themselves along the way. There is a great sense of team at YOOBIC and a real passion for the future of work. You will have the opportunity to quickly make an impact and given the innovative product (which customers love) and our predicted growth trajectory, this is an exciting time to join YOOBIC!
To learn more about YOOBIC visit www.yoobic.com or follow us on LinkedIn.
What we need…
We’re looking for a talented Senior Customer Success Manager to join our Customer Success team in Hong Kong, working with our APAC clients. You’ll join a dynamic and client-obsessed team which generates significant contributions to YOOBIC growth. The Customer Success Manager (CSM) is responsible for supporting the client’s adoption and value realization with the YOOBIC solution.
CSMs at YOOBIC take ownership of the client relationship advising on business processes, providing counsel and guidance aimed at ensuring the client’s business objectives are met. The CSM also serves as an internal advocate for the client, helping to drive support and change when necessary to help the client achieve their business objectives.
What you'll do…
What you have...
We are an equal opportunity employer that values diversity and inclusion. We are committed to equal employment opportunities and we want to ensure that our recruitment process is accessible to everyone. If you have a disability or additional need that requires reasonable accommodations during the process please do not hesitate to let us know. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.