As a Customer Onboarding Manager within the Customer Onboarding & Production team, you will be mainly responsible for welcoming new and existing clients ensuring the best satisfaction possible all along their journey with Welcome to the Jungle.

Your responsibilities:

• Manage a portfolio including new and existing clients by:

  • Welcoming clients right after the closing

  • Sending the back-office access and setting-up the profile

  • Providing clients the key resources to prepare their photo & video shoot, complete their company description and write their job offers

  • Giving clients personalized advices to leverage their profile towards candidats

  • Identifying needs and proposing solutions that provide additional value to clients

  • Preventing potential dissatisfaction to ensure a long-term partnership

  • Ensuring product adoption thanks to step-by-step indicators

  • Extending the level of services provided from the Employer Brand Asset Library (new formats, labels, etc.)

  • Collecting clients feedbacks through the CSAT survey

• Work closely with your manager and the Senior Customer Onboarding Managers to give your feedbacks and suggest new ideas from your observations

• Participate to the team life by applying the best practices shared between the team members.

For a better understanding of the Customer Onboarding Manager role and the Customer Management department, please have a look at this video below:

• Sylvain, Director Production Delivery

At Welcome to the Jungle, we are all coming from (really) different backgrounds, that’s our main strength!

We invite you to apply if you are motivated and interested in HR / Tech environments and if :

• You have 12+ months of experience in Onboarding, Customer Care, Customer Success or Account Management

• You enjoy project management

• You enjoy understanding needs, bringing help and expertise, and delivering with efficiency.

• You have a strong customer-centric mindset and can take action in a client’s situation when you feel it necessary.

• You are organized, meticulous, and responsive.

• You speak and write both French and English fluently.

Welcome to the Jungle aspires to promote a positive social impact. Its mission includes paying particularly close attention to fostering diversity, inclusion and equality within teams as well as within its community