As our AI Operations Specialist, your mission is to drive weekly AI adoption to 100% of employees. You’ll be the bridge between AI possibilities and practical implementation, acting as both Product Manager for internal AI needs and change management catalyst.

This role is perfect for someone who wants to be at the forefront of AI transformation, building solutions that directly impact how hundreds of people work every day.

You’ll report directly to our VP AI Transformation and work closely with the leadership team and AI champions to make AI essential to how every team works globally.

What You’ll Do :

AI strategy & project management

• Act as internal “Product Manager” for AI needs - conduct user research and translate requirements into actionable solutions

• Prioritize AI initiatives based on business impact and feasibility across all departments globally

• Monitor adoption with detailed monthly metrics and comprehensive reporting

• Exercise strong influence across all organizational levels to drive transformation

Hands-on AI implementation

• Build global AI assistants that can benefit multiple departments and drive company-wide efficiency

• Develop basic automations and workflows to support AI use cases

• Maintain a builder-first approach - you solve problems by building solutions, not by delegating

• Provide direct technical support - you’re the go-to person for AI implementation and the buffer between users and technical teams, identifying needs and redirecting to AI Solutions, Business Technology, IT, Data experts when needed

Training & Community building

• Structure comprehensive AI training programs with Learning & Development team

• Animate AI-related Slack channels and build vibrant community engagement

• Establish and manage AI Champions program with monthly meetings and use case identification

• Provide ongoing support through weekly office hours and troubleshooting globally

Knowledge systems structuration

• Lead the structuring of our internal knowledge systems (Notion, Drive, etc.) - foundational to how our AI assistants work, with full leadership support and IT team support

• Design AI assistants that improve our knowledge structure - every assistant we build should contribute to better organized company knowledge

• Ensure our knowledge systems support advanced AI automation leveraging AI tools if needed.

Cross-team collaboration

• Partner with Business Technology team for advanced automations and complex workflow implementations

• Collaborate with AI Engineers, IT, and Data Scientists for technical expertise on complex challenges

• Work directly with our VP AI Transformation on strategic initiatives

• Maintain close relationships with AI Champions across all regions

Must-have requirements

AI & Technical Skills:

• Extreme AI enthusiasm - you live and breathe AI, constantly exploring new tools and possibilities

• Builder mindset with hands-on experience - comfortable with prompt engineering, APIs, scripting, SQL, app connections, and basic automation tools

• Passionate about productivity optimization - always seeking ways to improve workflows and efficiency

• Experience with AI platforms (OpenAI / Claude, Dust.tt / Glean, automation tools)

• Understanding of emerging protocols like MCP and willingness to learn new AI integration standards

Communication & Influence:

• Excellent communication in English (critical for global mission success)

• Nice to have: French proficiency (a plus but not required)

• Strong influence and persuasion skills - proven ability to drive change across organizational levels

• High empathy and product management mindset - ability to understand and translate user needs globally

Problem-Solving & Autonomy:

• Natural problem-solver who thrives working autonomously across time zones

• Comfortable with ambiguity and rapid iteration in fast-paced environment

• Technical curiosity - willing to deep dive any technical topic when required

What You WON’T Be Doing

• Advanced automations (handled by Business Technology team)

• Enterprise IT infrastructure management (that’s for IT team)

• Deep technical and custom AI development (that’s for AI Engineers)

• Complex machine learning models for our products (that’s for Data Scientists)

Success Metrics

• Primary Goal: 100% weekly employee AI usage by end of 2025

• Community Building: Thriving AI Champions program across all regions

• Adoption Metrics: Monthly improvement in AI tool usage, user satisfaction, and productivity gains

• Knowledge Systems: Successful structuring and implementation

• Building Impact: Number of custom assistants, automations, and solutions deployed

Step 1 : Interview with our Talent Acquisition Manager
Step 2 : Case + exchange with Kevin, our VP AI Transformation
Step 3 : Values interview with a stakeholder from the UK Team
Step 4 : Values Interview with a stakeholder from the French Team

Good luck !