Job Overview

Wooclap is excited to welcome a Community Builder to our team. Your role will be pivotal in generating awareness among existing communities and establishing owned communities where Wooclap can truly resonate. If you’re passionate about being the voice of a brand, inspiring and educating users, and being the face of a growing Edtech company, this role is for you. 🚀

You’ll be tasked with activating our users, boosting user-generated content to inspire others, and building robust ambassador programs to enhance referrals. Your insights from these communities will be invaluable in guiding strategic decisions across our Marketing, Sales, and Product teams.

Responsibilities and Duties

Community Building and Engagement 🌍 (≈40%)

• Generate awareness and actively be the voice of Wooclap within existing communities.

• Build and nurture owned communities, creating a space for users to connect, share, and learn.

• Act as the face of Wooclap to the external world, representing the brand in various community forums, events, and social platforms.

• Gather and analyze community insights to inform and influence future business strategies and decisions in Marketing, Sales, and Product development.

Product Education 📘 (≈30%)

• Manage and deliver product education content to effectively inform and engage our user community about Wooclap’s features and capabilities.

• Provide support to users within the community, addressing queries and guiding them to make the most out of the product.

• Foster user-generated content by leveraging educational initiatives, encouraging peer-to-peer learning and inspiration.

Ambassador Program 🤝 (≈30%)

• Create and manage ambassador programs, leveraging them to increase Wooclap visibility, referrals and deepen community engagement.

Key Performance Indicators

• Growth rate of community members, engagement and retention

• Increase in active user participation and user-generated content (eg: templates)

• Successful implementation and growth of ambassador programs.

• Actionable insights derived from community feedback impacting business strategy.

Conditions and perks

• Location : Paris, in the vibrant co-working space of Schoolab, rue de Milan, in the 9th arrondissement.

• Meals: 11€ of meals per day worked with the Swile card paid for 100% by Wooclap

• Health: Health insurance 100% paid by Wooclap (Alan) and free access to Alan Mind (Mental Health service)

• Work equipment: Loan of a Macbook and Phone to work in the best conditions.

• Training and development: 150€ Woocredit to buy training material (online courses, books, etc.) to keep learning!

• Transportation: Reimbursement of up to 60€ of the Navigo pass (71% of the pass).

• Reimbursement of the cost of the mobile subscription up to 50 euros per month

• Paid-Time off: RTT

• Experience in community building, with a knack for public speaking.

• Experience in user activation and UGC strategy implementation.

• Experience in developing ambassador programs and leveraging them for business growth.

• Ability to extract and interpret insights from community interactions for strategic guidance.

• Excellent communication skills, fluency in English and French (Spanish and any other language are a strong plus 🌎)

• You have a passion for education and you believe that there are opportunities to learn everywhere, all the time

☎️ 15’ call with our Head of Marketing

☎️ 45’ in-depth discussion with our Head of Marketing

📒 Business Case

🤝 Panel interview with future teammates

🙌 Reference calls

☎️ 30’ call with our Head of People Experience, Anabela or 30 ’ call with our General Manager, Hélène