The with team

We have a young and international team that fully embraces the values of our company. We prioritize daily motivation and foster a constant passion for learning in every task we undertake, based on individual responsibility and flexibility.

To achieve this, we have established well-defined processes and methodologies that ensure realistic requirements and achievable deadlines.

Our three main pillars are the development team, project managers, and the design team. They are responsible for successfully driving the work in our various business lines.

As the team doesn’t want to stop growing, we are looking for you! Our E-commerce business line needs your talent and enthusiasm to keep moving forward toward success.

Responsibilities

As a commercial and marketing assistant, you will be responsible for customer service and communication. Your role will involve:

• Act as a brand ambassador and provide customers with the best possible experience.

• Proactively respond to customer inquiries.

• Manually update orders in the Shopify back office as needed (updates, cancellations, etc.).

• Escalate complaints and complex cases when necessary.

• Increase and enhance our brand’s presence on social media.

• Contribute to a social media content strategy aligned with the brand’s guidelines and objectives.

• Develop strategies for user-generated content.

• Foster community engagement on social media.

• Conduct benchmarking.

Candidates should have at least 1 year of experience in customer and community management with:

• Native French speaker, C1 level in English and Spanish is a great advantage.

• Good communication skills.

• Proactive

• Creative, meticulous, detail-oriented and organised.

• Sensitive to ecology and interested in sustainable brands

• Knowledge in social networks and office automation.

• Customer oriented

Indispensable requirements

• Based in or available to come to Madrid

• Six-month internship agreement with a French school

• Availability to start in July

Our recruitment process is very fast. First, you will have an interview with HR. Then, you will move on to interviews with the person responsible for client management and the e-commerce manager. After this, you will meet the client and, hopefully, receive a formal proposal to join us for the recruitment and welcome party!

The entire process usually takes less than two weeks