We are looking for a Customer Success Manager who will act as the primary point of contact for a portfolio of new and ongoing Welii clients.

Your main responsibility lies in helping our partners be successful using our platform. Everyday is different…one day, you may be training users on our platform, the next day, you may be working with clients on procurement strategy. You are the voice of our customers internally.

As Customer Success Manager, your role is to increase adoption, and ensure retention, renewal, and satisfaction of our clients. You will participate in the improvement of the best-in-class Customer Success machine, creating an amazing journey for our customers from the onboarding to the entire lifecycle of our clients.

You’re role

• Establish a trusted relationship with each assigned client and act as an advisor to clients to ensure they’re using the product effectively and make their project a success

• Serve as point of contact for renewal conversations, managing contractual and billing inquiries from clients

• Coordinate and lead the various internal teams involved in projects: Product, Procurement, Sales, Marketing, etc

• Drive and define the establishment of measurable goals and other success indicators to support the client in achieving their goals

• Identify and develop new and expanded use opportunities within existing customer portfolio

What we’re looking for

Must-have:

• You have at least 3 years experience working within client-facing roles

• You have a first experience in a SaaS B2B industry and a deep understanding of the SaaS ecosystem

• You speak both French & English fluently (spoken and written)

• Empathy for our clients and an ability to quickly build rapport with those around you

• A highly organized approach to your work, with meticulous attention to detail

Nice-to-have:

• You have a first experience in an early-stage company

Perks & Benefits

• BSPCE

• 8 to 11 RTT a year (statut cadre forfait jour - convention Syntec)

• 70% of the social security paid by the company

• Swile card (10€/day, 50% paid by the company)

• Flexible remote policy

• 1 offsite and 3 onsites each year

• Step 1: People Meet & Greet with the People Manager - 45 minutes

• Step 2: Manager Meet & Greet with the CSM Director - 30 minutes

• Step 3: Case Study with the Sales Director & the CSM Director - 1 hour

• Step 4: Culture fit interview with a Product Manager and an IT Buyer + Meeting with the CEO - 1 hour