• Type of contract: At Will

• Compensation: $75,000 – 85,000

• Schedule: Full-time (40 hours/week)

• Location: Wandercraft, 345 Park Avenue South 10010, NY (Hybrid role)

• Starting date: 15 March 2026

• Benefits:

  • 4 weeks PTO

  • 401(k)

  • Medical, Dental and Vision Plan: the company covers 80% of the premium

The Senior Billing Specialist will be responsible for end-to-end billing and reimbursement for personal exoskeletons and physical therapy practices. This includes benefits verification, claims submission, denial management, appeals, payer enrollment and follow-up. The role will also involve supporting the development of scalable billing processes and onboarding additional billing specialists as new products and care models launch.

This role reports to the Reimbursement, Access, and Policy Manager and works closely with clinical operations, revenue cycle partners, and external stakeholders. It is well-suited for someone who thrives in a fast-paced, mission-driven healthcare environment and is passionate about improving access to innovative care.

Key Responsibilities:

Personal Exoskeleton Reimbursement

• Support benefits verification and prior authorization processes for personal exoskeleton candidates

• Prepare, submit, and track claims related to personal exoskeleton devices

• Manage payer correspondence, denials, and appeals, including documentation assembly and follow-up

• Interpret payer policies and coverage criteria to support reimbursement strategy

• Maintain accurate records of claims status, outcomes, and payer feedback to inform future reimbursement pathways

• Maintain and promote strict adherence to HIPAA requirements and applicable privacy laws across all billing and reimbursement activities.

Physical Therapy Billing Support

• Support billing operations for affiliated physical therapy practices, including charge capture, claims submission, and payment posting

• Assist with denial resolution and appeal preparation related to therapy services

• Collaborate with clinical and operational teams to ensure accurate documentation and coding

• Help identify billing trends, issues, and opportunities for process improvement

Operational & Strategic Support

• Manage accounts receivable, interpret claims data, and present findings to relevant stakeholders.

• Support the development of standardized billing workflows for future personal exoskeleton market expansion

• Contribute to internal reporting on reimbursement performance and payer behavior

• Work cross-functionally with clinical, operations, and reimbursement teams to support scalable growth—

You are proactive, detail-oriented, and comfortable managing multiple priorities in a dynamic environment. You work well independently while collaborating closely with cross-functional teams. You are highly organized, adaptable, and bring a thoughtful, solutions-oriented approach to complex reimbursement challenges.

Strong written and verbal communication skills are essential, as this role involves frequent interaction with internal stakeholders and external payers. Most importantly, you are team-oriented and passionate about the company’s objectives.

Required skills:

• Bachelor’s degree required

• Experience in healthcare billing, reimbursement, or revenue cycle management strongly preferred

• Familiarity with claims submission, denials, appeals, and benefits verification

• Ability to interpret payer policies and reimbursement guidelines

• Strong organizational skills and attention to detail

• Experience working with physical therapy billing and/or DME reimbursement is a plus

Hard skills:

• Healthcare billing and reimbursement workflows - Expert level

• Ability to interpret payer policies and coverage criteria - Expert level

• Strong data tracking and organizational skills - Expert level

• Clear, professional communication skills - Expert level

• Manage complex workstreams and implement sustainable solutions - Autonomous level

• Ability to support scalable billing processes - Autonomous level

• Experience overseeing billing activities across multiple stakeholders - Autonomous level

• Screening Interview with the Hiring Manager (30 minutes)

• In-person Interview with the Hiring Manager (45 minutes to one hour)

• Interview with the VP Business Development US & Americas (30 minutes)

• HR Interview (30 minutes)