Reporting to the Field Service Manager, the Field Service Specialist is responsible for providing , diagnosis & repair for the United States operations. The Field Service Specialist will be the technical referent of our exoskeletons in the United States and will have a strong technical mastery of the product, covering mechanical, electronic, and software aspects. Additionally, this includes being able to explain its operation and any potential malfunctions in a clear and understandable manner to any counterpart.

This also includes development and execution of SOPs regarding preventative maintenance, technical diagnosis, repair process, RMA process, final assembly, and quality/diagnostic testing. The position also involves sales support by taking part in account demonstrations and requires FDA/manufacturing regulatory knowledge and assistance as needed. Will start by spending significant amount of time in Wandercraft Headquarters in France training, before being full time deployed in the US.

Responsibilities:

• Repair a breakdown independently (mechanical and/or electronic),

• Specify, translate assistance requests, and ensure follow-up with clients until resolution,

• Diagnose the nature and origin of a breakdown (analysis of logs and/or code) to determine maintenance actions,

• Perform preventive maintenance on current exoskeletons (replacement of worn parts…),

• Implement and optimize a preventative maintenance program for the deployed technology,

• Assist with quality testing and final assembly if needed for imported inventory,

• Assist with diagnostic testing, creation of a bench test area and create an inventory of sub-components needed for repairs,

• Ensure updates/upgrades (hardware, software) for internal and external clients,

• Handle the installation of exoskeletons at our clients’ sites: network, GDPR compliance, rail, etc.,

• Identify and analyze recurring failures, in collaboration with R&D teams,

• Propose improvement actions, for instance, in the case of anomaly detection or customer complaints.

• Assistance for the United States operations attainment of an ISO 13485 if needed,

• Assistance with the installation and management of a United States operations QMS program,

• Assistance with FDA audits as needed,

• In partnership with the R&D teams, maintain one’s own product knowledge in line with the evolving products;

• Demonstrate judicious use of Company resources through appropriate expenditure on travel and entertainment.

• Based in New York

• Willing to spend at least 2 months in France at the beginning of the contract

• Regulatory and manufacturing knowledge in the medical technology field

• Proven track record in medical technology or robotics technology development repair

• Ability to quickly grasp new technology

• A track record for developing high-trust relationships with customers

• Highly motivated, great people skills, positive attitude, entrepreneurial spirit, driven to be the best

• Ability to communicate persuasively both orally and in writing,

• Ability to operate independently in a self-directed manner,

• Ability to work in a team environment,

• Willing to travel on notice at any time,

• Requires proficient computer skills including Engineering software and Microsoft Office skills.

• Valid driver’s license

Being fluent in Spanish would be a plus.

Diplomas: BS/MS degree in in bio-medical or electrical / mechanics engineering preferred

Experience: A minimum of 2 years of medical technology is required

Skills

• Customer relations: expert

• International mobility, Driving licence

• Technological culture of mechanical systems and components: trainer

• Technological culture of electronic systems and components: trainer

• Electronic welding: trainer

• Computer programming language: trainer

• Robotic and mechatronic systems: trainer

• Linux operating system: basic knowledge

• Knowledge of the biomedical world: basic knowledge

• Reporting and customer contact in English/Spanish: autonomous