Clinical Specialist

Job summary
Other
New York
Salary: $105K+
Occasional remote
Experience: > 2 years
Skills & expertise
Generated content
Technical aptitude
Marketing and sales
Patient care

Wandercraft
Wandercraft

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The position

Job description

Reporting to the US Director of Business Development, the Clinical Specialist will be in charge of (non-exhaustive list):

  • Working hand and hand with the Sales Team to demonstrate of our exoskeleton technologies in hospitals, at our headquarters in NYC and at congresses

  • Supporting our customers and partners with clinical support, training, and research. Clients include physicians, institutions (hospitals, rehabilitation facilities, etc.,) allied health professionals, neurological rehabilitation therapists and patient support groups

  • Supporting clinical operations in the US and within the Wandercraft Walk in New York Clinic, including monitoring of clinical trials, clinical training, patient treatment at the clinic and clinical education

  • Coordinating the development of clinical content for marketing and clinical education.

The Clinical Specialist will start by spending a significant amount of time at Wandercraft Headquarters in New York City, before being full-time deployed in the US targeted region. Some weeks of training in Paris might be required. Travel weekly is expected in this position, either locally (NY, NJ) or US-wide.

Responsibilities:

Customer Support

  • Lead the training sessions (initial and continuous) of our devices with the users,

  • Accompany the rehabilitation professionals in the integration of the technology in their current clinical practice incl. live and remote support,

  • Support customers with therapeutic sessions with their patients,

  • Develop training materials, tutorials, usage scenarios and associated documentation for users,

  • Capitalize on the use of our exoskeletons in the field and share the best practices observed – incl collaboration with our Europeans headquarters and Clinical Specialists in Europe,

  • Manage and follow up on clinical requests related to the use of the device, in conjunction with the Quality/Regulatory and Clinical teams,

  • Discussing and advising on the Atalante use program, with adapted exercise proposals,

  • Develop and maximize clinical skills and educational knowledge of neurological rehabilitation and the operation of all Wandercraft technologies.

Sales and Marketing support

  • Conduct live demonstrations in hospitals and at congresses with the Sales Team and promote the most efficient and patient-focused utilization of Wandercraft technologies,

  • Organize logistics related to transport of the equipment for demonstrations,

  • Support Sales team with clinical content when needed,

  • Join in-service presentations at prospects’ location and share clinical expertise of the use of Wandercraft technologies,

  • Assist the marketing team in creating content and organizing the presence of local and national media,

  • Share user feedback (functionalities, ergonomics, patient feedback, etc.) with internal teams (R&D, Marketing, etc.) to contribute to the continuous improvement of our exoskeleton.

Clinical and patient support

  • Assist clinical team with Wandercraft clinical trials in the US – monitoring, training, follow ups,

  • Assist in program development and treatment protocols to enhance clinical usage of the Wandercraft technologies post sales and training,

  • Support Wandercraft partners with their clinical research and protocol development,

  • Support Wandercraft own clinical research at Walk in New York,

  • Provide the best possible patient experience & sessions in Wandercraft’s own Walk Center,

  • Build collaborative and consultative relationships with rehabilitation networks and patient support groups within assigned territory,

  • Conduct educational in-services to universities and webinars to potential referral sources through formal presentations,

  • Support and attend local and national professional/patient meetings as requested.


Preferred experience

  • Diploma: Board Certified Neurologic Physical Therapist

  • Required experience: minimum 2 years experience of clinical practice

  • Location: Texas (preferred – ideally Houston, Dallas), California or NYC

Skills

  • Patient knowledge and patient care: trainer

  • Understanding of hospital functioning: trainer

  • Knowledge and experience with robotic-assisted gait training: autonomous

  • Conducting training sessions: expert

  • Creating educational materials and technical content: autonomous

  • Aptitude for technology: autonomous

  • Rehabilitation of locomotor function deficits: expert

  • Definition of rehabilitation goals and programs: expert

  • Patient care for individuals with multiple disabilities : expert

  • Valid driver license

Compensation: starting from $105.000/year according to experience for NY area.

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