Vocalcom

Vocalcom

Of these, how many are remote workers?

All with a rotation of one week in two on site and 50% of the workforce in shifts. E.g.: Hermes: 12 people => 6 team members present on site per week

How many developers are in the team?

  • 27 developers
  • 4 QA
  • 3 L3 support

The Techno ?

  • Hermes net: C# & .net for Backend / Language: javascript and for the framework: jquery & React
  • Salesforce Edition: Apex, VisualForce, LWC, javascript, CSS for FrontEnd / C# & .net for Backend
  • CloudX: Nodejs / Angular / AWS (Infra)

How many projects are open source?

No project is open source, however Vocalcom is led to use non-contaminating open source licences.

How many servers do you have?

  • Approximately 5 servers per physical platform in the cloud, i.e. 80 to 90 VMs in the cloud for Hermes and Salesforce Edition.
  • For CloudX we are in ServerLess and use AWS Managed Services, servers are however required for the Telecom part (Dialogic).
  • Vocalcom also has OnPremise customers that are not included in this estimate.

What is the number of deploys per month?

  • Hermes: 2 / month
  • Salesforce Edition: 1 / 3.5 months
  • CloudX: CICD (run of the river for dev environment and by Sprint when production will start: 2 / month)

How many Github deposits have you made?

There is no public Github but two private GitLabs (1 Onpremise and 1 Private Cloud) on private Gitlab :

  • Hermes : 151
  • Salesforce Edition: 98
  • CloudX: 53

What are your teams' statistics in terms of the volume of data processed?

Vocalcom can process 1.5 million pieces of data per customer per day per platform.

What is your average coverage code (%)?

15% overall code coverage.

What is the number of commits/day?

On average 5 to 6 commits per day per developer.

Backend

  • Salesforce Apex
    Salesforce Apex
    100%
  • Node.js
    Node.js
    100%
  • C#
    C#
    100%
  • .NET
    .NET
    100%

Frontend

  • React JS
    React JS
    100%
  • jQuery
    jQuery
    100%
  • JavaScript
    JavaScript
    100%
  • CSS3
    CSS3
    100%
  • AngularJS
    AngularJS
    100%

Devops

  • AWS
    AWS
    100%

IDE

  • Visual Studio
    Visual Studio
    100%

Presentation

Vocalcom, established in 1995, is a leading global provider of multichannel contact centre cloud solutions for Customer Service, Sales, Marketing and Collections.

  • 20 Years of customer engagement expertise
  • 1400+ customers on 5 continents
  • 550,000+ users in 47 countries
  • 1 billion interactions managed each year

With a DNA firmly rooted in innovation, Vocalcom designs, develops and deploys cloud and on-premise contact centre technologies designed to simplify the management of customer interactions across all channels and deliver an exceptional experience - solutions that fit businesses of all sizes and in all industries.

What they are looking for

The Vocalcom team is made up of a variety of profiles ranging from young graduates to experts with many years of experience in their field. All talents have their place: Vocalcom values all skills, whatever the area of expertise. Fullstack or Data Scientist engineers, Application Support Technicians or Project Managers, employees are united around their passion for Customer Relations and the common values that make up the company's strength - such as collaborative intelligence, sense and quality of service, team spirit and agility.

Good to know

  • Joining Vocalcom means becoming an actor in your professional development and having the opportunity to reveal your skills and expertise on high added value projects.
  • It also means positioning yourself at the heart of innovation by benefiting from the expertise of an international player in customer experience and contact centre solutions.
  • Integrating their teams means taking part in a human adventure in a multicultural, innovative and formative environment where daily attention is paid to professional and personal development.
  • Joining Vocalcom also means sharing moments of life together: sports challenges and coaching, breakfast, billiards or table football games, drawing or meditation classes, afterwork, corporate events...

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