ViiBE

ViiBE

Julien is a highly experienced Key Account Manager, occupying commercial responsibilities for the last 20 years. Graduating from Audencia Business School in 1999, he immediately joined leading, market research firm Ipsos, soon followed by GfK Group, where over the years he built strong expertise in market research and data analytics, as well as obvious communication skills. From Analyst to Business Unit Manager and more recently in a Global Strategic Account Manager position, he is at ease managing and developing business with International and complex client organizations, negotiating large-portfolio contracts, coordinating after-sales services, and building up new business projects.

Romain is a versatile engineer who holds a Diplôme d’Ingénieur from the Université de Technologies de Troyes (France) and an MA from the Université du Québec in Chicoutimi (Canada) with a specialisation in Computer Science Engineering. With more than 3 years of software development experience, he is versatile and able to switch easily between different programming frameworks (Bash, Java EE, NodeJS). Romain has developed a strong technical background in devOps and software quality using AWS, Ansible, RabbitMQ, Jenkins, and CircleCI, among others. He wrote his own commit convention, which became the foundation of the convention used at ViiBE.

Kelly works with ViiBE's clients to determine their needs, enhance their experiences with the platform, and create specialized content based on these interactions. In her previous position at Multilateral Organisation Performance Assessment Network, an OECD-hosted entity, she led the project for coordinating the editing and publication of performance assessments that determine funding for organizations such as UNESCO, the World Health Organization, and the Asian Development Bank. Kelly holds a BA degree from the University of California, Berkeley and an MA from Sciences Po, Paris in International Public Management with specializations in European Affairs and Diplomacy.

Learn more about ViiBE

Presentation

ViiBE is the web technology of video assistance, ticketing system, and knowledge management system designed for technical support and after-sales services. It promises the best remote diagnosis thanks to live video streams combined with AR and collaborative tools. Using ViiBE boosts First Contact Resolution (FCR) rates, improves customer satisfaction, and saves time and costs by avoiding unnecessary on-site travels.

Based in Paris, ViiBE works with industry leaders such as Total, Air France, Allianz Partners, and Decathlon worldwide. After raising 1.2M euros in seed funding in 2019, ViiBE saw a massive expansion of its users around the world in 2020 and currently operates in +70 countries. ViiBE now plans to double the size of its team in 2021.

What they are looking for

ViiBE is looking for team players and problem solvers who are keen to use their talents to drive growth and promote ViiBE’s solution. Autonomous, open-minded, and driven individuals will fit right in! They are looking for people who are passionate about tech and SaaS, and who contribute to the good viibes of the team.

Good to know

Every day is unique at ViiBE! Morning coffee at La Felicita, team lunches in the park, and big end of the week team meetings are just some of the daily moments taken to enhance the team’s synergy. What shared interests does the team have in common? ViiBE has a very international mindset! In fact, everyone on the team has lived abroad either during their studies or during their careers, in countries such as Vietnam, Greece, Iran, Mexico, Romania, and more!

Embed this profile on your website