Upflow

Upflow

Customer Care Specialist (H/F)

  • Permanent contract 
  • Paris
  • 3 years of college
  • > 2 years

The company

Upflow

Upflow

    The job

    Customer Care Specialist (H/F)

    • Permanent contract 
    • Paris
    • 3 years of college
    • > 2 years

    About

    At Upflow, we’re building the platform revolutionizing how B2B businesses get paid.

    Today, most companies are still struggling to collect payments from their customers: hundreds of unpaid invoices, anarchic communications, multiple payment methods. They lose tons of hours on zero value-added tasks, suffer from late payments that hinder their growth, and sometimes simply go bust because of cash flow issues. It’s time for a change.

    Upflow is the modern hub to manage all data exchanges, communications, and payments to get paid faster, simpler. We are a product-led organization solving this problem with a tech approach.

    We’ve launched in 2018 and are trusted by hundreds of awesome users in the EU & US including Lattice, Front, Triplebyte, Iziwork, Adikteev, Proxyclick, and more. We’re also backed by leading investors (YCombinator, 9yards, eFounders) and top executives business angels from N26, Square, Mercury, Uber, and Netsuite.

    We’re a remote-friendly, distributed team across 3 continents and rapidly expanding. Our primary focus is to support our fast growth in the US. Now’s a perfect time to join if you’re looking for an exciting international experience.

    For more information, please visit our website www.upflow.io, or check out our product demo here: https://demo.upflow.io

    Job description

    About Upflow
    At Upflow, we’re building a new platform designed to radically improve how B2B businesses get paid. It’s 2021, and many companies still don’t have the right tools to manage hundreds of unpaid invoices, their communications with their customers, and several different payment methods. They lose tons of hours on zero value-added tasks, suffer from late payments that hinder their growth, and sometimes go bust because of cash flow issues. It’s time for a change.
    Upflow is a best-in-class product built to solve those issues. Today, 100s of businesses in the US and Europe rely on Upflow to better understand their finances, better collaborate on collections and collect payments faster, simpler.
    We’re backed by key investors (YCombinator, eFounders, KimaVentures) and prominent BAs. We’re a small but growing team of 15 taking on a massive challenge: revolutionizing how B2B companies get paid.
    For more information, please visit our website www.upflow.io or check out our product demo here: https://demo.upflow.io

    About the role
    Exciting times! The Customer Care team is growing, and we are looking for an experienced and talented Customer Care Specialist to join our team. Our CS team delivers an outstanding customer experience and is passionate about the value Upflow brings to companies. The Customer Care Specialist will play a key role in managing day-to-day requests from customers but also and more importantly, in collaborating with the Onboarding, Customer Success Management and Product teams to help our users become more self-sufficient and truly engaged with our product. Helping our clients use our product is a great start, helping them be successful with Upflow is the North Star!

    You will:

    • Own and manage customers requests via email only, on a day-to-day basis (product support, billing support, technical support) and ensure customer satisfaction
    • Lead our weekly Onboarding Office Hours for our self-served clients
    • Build an effective and scalable ticketing system for our French and US users
    • Create FAQs and videos to improve the quality and usage of our Help Center
    • Collaborate with the Customer Success Manager to improve customer onboarding
    • Share data-driven analysis with the Product team to improve product usage and increase adoption of new product releases
    • Be the voice of the customer in reporting customer requests and product feedback

    Preferred experience

    What we are looking for

    • Entrepreneurial mindset and at ease in a very fast-paced and rapidly changing environment
    • You have a 2+ years experience in a Support function
    • Excellent written and verbal communication skills, in both French and English
    • Customer-centric approach: passionate about delivering outstanding service to customers
    • Eager to learn and to collaborate cross-functionally
    • Experience with Front and Intercom is a plus

    Why join Upflow ?

    • Join a user-centric and product-led company, with a focus on delivering an exceptionally high-quality experience.
    • Join a passionate, caring, ambitious and intelligent team that share the common goal to change the way B2B payments take place.
    • Join at an early stage. Everything is yet to be built.
    • Gain access to our network of peers and founders across YCombinator and eFounders.
    • Work on-site in Paris (WeWork office in central Paris), 100% remote or something in between (based on experience).
    • Great healthcare, top of the market salary and equity, free lunches, cool offices.
    • Regular offsites with the team, meetups and strong connections to the startup ecosystem.

    Recruitment process

    Screenig call
    Demo
    Case debrief with the Head of Customer Success
    Interviews Team
    Final Interview with the CEO

    Meet the team

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