Customer Success Manager (EMEA)

  • Permanent contract 
  • Possible full remote
  • > 3 years

The company



    The job

    Customer Success Manager (EMEA)

    • Permanent contract 
    • Possible full remote
    • > 3 years


    At Upflow, we’re building the platform revolutionizing how B2B businesses get paid.

    Today, most companies are still struggling to collect payments from their customers: hundreds of unpaid invoices, anarchic communications, multiple payment methods. They lose tons of hours on zero value-added tasks, suffer from late payments that hinder their growth, and sometimes simply go bust because of cash flow issues. It’s time for a change.

    Upflow is the modern hub to manage all data exchanges, communications, and payments to get paid faster, simpler. We are a product-led organization solving this problem with a tech approach.

    We’ve launched in 2018 and are trusted by hundreds of awesome users in the EU & US including Lattice, Front, Triplebyte, Iziwork, Adikteev, Proxyclick, and more. We’re also backed by leading investors (YCombinator, 9yards, eFounders) and top executives business angels from N26, Square, Mercury, Uber, and Netsuite.

    We’re a remote-friendly, distributed team across 3 continents and rapidly expanding. Our primary focus is to support our fast growth in the US. Now’s a perfect time to join if you’re looking for an exciting international experience.

    For more information, please visit our website www.upflow.io, or check out our product demo here: https://demo.upflow.io

    Job description

    About the role

    Exciting times! The Customer Success team is growing, and we are looking for an experienced and talented Customer Success Manager to join our team. Our CS team delivers an outstanding customer experience and is passionate about the value Upflow brings to users.

    Upflow is a product-led organization with a strong focus on easy sign-up, seamless onboarding, delivering value as quickly as possible, and communicating to users through the product.

    The Customer Success Manager at Upflow is in charge of onboarding, delivering maximum value, and retaining all our users. They are also responsible for bringing more revenue to the company through upsell and work closely with Product, Sales and Marketing teams.

    As a CSM, you will:

    • Own and manage a portfolio of accounts from onboarding to renewals

    • Ensure ongoing user satisfaction and retention of your portfolio of accounts

    • Identify, establish and strengthen relationships with key stakeholders

    • Conduct periodic business reviews with key accounts

    • Identify and close upsell opportunities within your portfolio

    • Leverage knowledge of Upflow platform to advise on best practices around product usage

    • Improve internal processes to create more automations and efficiencies internally

    • Collaborate with the Product Team and be the Voice of the customer

    • Collaborate with the Marketing team to convert successful customers into advocates

    Preferred experience

    Who we are looking for

    • Entrepreneurial mindset and at ease in a very fast-paced and rapidly changing environment

    • 3+ years experience in a CSM role or similar position

    • Proven track record of building relationships and delivering outcomes

    • Excellent written and verbal communication skills, in both French and English

    • Customer-centric approach: passionate about delivering outstanding service to customers

    • Data-driven, analytical and process oriented

    • Eager to learn and to collaborate cross-functionally

    Why join Upflow?

    • Join a user-centric and product-led company, with a focus on delivering an exceptionally high-quality experience.

    • Join a passionate, caring, ambitious and intelligent team that shares the common goal to change the way B2B payments take place.

    • Join at an early stage. Everything is yet to be built.

    • Gain access to our network of peers and founders across YCombinator and eFounders.

    • Work on-site in Paris, 100% remote or something in between.

    • Great healthcare, top of the market salary and equity, free lunches, cool offices.

    • Regular offsites with the team, meetups and strong connections to the startup ecosystem.

    Recruitment process

    You will go through a simple process with us:

    • Screening and Role fit
    • Cultural Fit Interview
    • Case
    • Team and founders’ meetings
    • Closing

    Meet the team

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