About the Role

As Performance Lead for our Delivery Sales Centre (DSC) operations in France, you will be the key bridge between our global DSC strategy and its local execution. You’ll be responsible for adapting regional playbooks to France’s specific commercial environments, managing Business Process Outsourcing (BPO) sales teams, and driving the performance of our Small & Medium Businesses (SMB) acquisition and expansion efforts. This role is critical to ensuring that DSC initiatives succeed in-market and are aligned with the broader goals of Uber Eats in France.

What You Will Do

• Local Strategy Execution: Implement and localize the France DSC strategy, ensuring alignment with national business priorities and country-specific market conditions. Maximize our restaurant coverage and cuisine category availability in the countries we serve.
• BPO Partner Management: Oversee local BPO operations in partnership with our Vendor Management team, ensuring partners deliver against agreed KPIs across acquisition, onboarding, and merchant retention.
• Go-To-Market: Coordinate and lead the design and launch of new DSC programs in France, ensuring timely roll-outs and fast development to meet our performance objectives.
• Performance Improvement: Use data-driven insights to identify growth levers, improve sales effectiveness, and support coaching and development of BPO teams.
• Revenue Ownership: Own the DSC-driven GMV performance for the SMB segment in France. Drive accountability for growth outcomes and proactively address underperformance.
• Stakeholder Collaboration: Serve as the primary DSC point of contact for local commercial, ops, and marketing teams. Facilitate two-way feedback between country stakeholders and the EMEA DSC team.

• Proven sales management experience, ideally in scaled or BPO-led sales environments, with a track record of delivering against revenue and performance goals.
• Analytical and process-driven mindset, with the ability to use data and sales operations practices to diagnose issues, improve performance, and design repeatable playbooks.
• Strong stakeholder management skills, comfortable reporting to and influencing senior leadership, while also collaborating cross-functionally with local and regional teams.
• Ability to balance strategy and execution: skilled at translating global playbooks into practical local initiatives that drive measurable impact.
• Excellent communication and presentation skills, with the ability to distill complex performance drivers into clear insights and recommendations.
• Comfort working in a fast-paced, ambiguous environment where priorities evolve quickly and proactive problem-solving is key.
• Experience in managing or partnering with BPO organizations to deliver against KPIs.
• Fluency in French and English is mandatory