About the team

In this role, you’ll focus on driving program execution, assisting in the development of scalable support processes, and acting as a subject matter expert across teams. You’ll support performance targets, collaborate with multiple teams, and ensure project deliverables are achieved to create a unified support experience.

What you will do

• Program Execution: Manage and deliver key projects that contribute to the overall support strategy.

• Operational Excellence: Provide data-driven insights to ensure Customer Support priorities are represented effectively within cross-functional discussions.

• Team Collaboration: Work with vendor and internal partners to build alignment, engagement, and execution around Turo’s mission.

• Process Support: Assist in designing and refining customer support processes that deliver scalable, seamless customer experiences.

• Cross-Functional Partnering: Act as a subject matter expert and liaison between Customer Support and Global Operations to align on shared goals, product dependencies, and timelines.

• Vision & Roadmap Contribution: Support the development of a compelling customer support vision by applying knowledge of support best practices and operational insights.

Your profile

• BA/BS degree or equivalent experience

• 2+ years of progressive experience, or 5+ years total within complex, customer-focused organizations

• Experience managing programs in fast-paced, matrixed environments

• Exposure to customer journey design, support processes, and operational performance measurement

• Strong analytical, communication, and problem-solving skills

Bonus if you have

• Experience in overseeing complex escalation workflows, leveraging social media expertise to identify trends, resolve issues, and collaborate with cross-functional teams to enhance platform safety.

For this role, the target base salary range in Phoenix is $82,000 -$102,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.