About the team

The Recoveries team leads in-house and outsourced operations to maximize recovery efforts in Turo’s peer-to-peer car sharing marketplace. The team oversees subrogation with guests and third-party insurers as well as global debt collections through external partners, balancing financial impact with customer trust and brand reputation.

What you will do

• Lead, coach, and manage a hybrid team of internal and external agents to achieve recovery and collections goals.

• Oversee subrogation efforts with guests and third-party insurance carriers, ensuring accurate evaluation, pursuit, and settlement of recovery opportunities.

• Manage relationships with external collections agencies, ensuring compliance, performance, and reputational safeguards.

• Develop and implement strategies to maximize recovery rates while balancing financial outcomes with customer experience.

• Review and determine escalation paths to litigation where appropriate, balancing cost, reputational risk, and return.

• Monitor and report on recovery KPIs, vendor performance, and industry trends; make recommendations for improvement.

• Partner with cross-functional teams (claims, legal, finance) on policies, escalation decisions, and process enhancements.

• Participate in leadership meetings, huddles, and training sessions.

• Perform other related duties as assigned.

Your profile

• Strong understanding of subrogation, recoveries, and collections strategies.

• Proven leadership experience managing both in-house teams and outsourced vendor partners.

• Ability to design, implement, and improve operational strategies with measurable results.

• Strong communication and negotiation skills, with the ability to handle sensitive or escalated scenarios effectively.

• Analytical mindset with the ability to interpret data, identify trends, and drive performance improvements.

• Knowledge of relevant regulations, compliance requirements, and best practices in recoveries and collections.

• Ability to balance business objectives with customer experience and reputational considerations.

• Proficiency with modern productivity tools (Google Suite, CRM/case management systems).

• Demonstrates Turo’s values through work product and day-to-day team interactions.

Bonus if you have

• 5+ years of experience in recoveries, subrogation, collections, or claims.

• 2+ years of related management experience.

• Bachelor’s degree.

For this role, the target base salary range in Phoenix is $104,000–$130,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.