About the team

Critical Safety Specialist I is a key role within the Trust & Safety organization, responsible for managing safety incidents from the point of escalation to resolution, providing support to customers and stakeholders, offering summaries and feedback on improvement opportunities, and assisting investigators with various tasks throughout the day. This position requires a high level of attention to detail, strong communication skills, and a proactive approach to safety management.

What you will do

• Safety incident response and resolution: Promptly handle and resolve assigned safety-related incidents, ensuring that all critical safety issues are addressed efficiently. This involves coordinating with various internal teams including crisis communications, supporting our customers, and maintaining thorough documentation of all incidents and resolutions. 

• Support and provide coverage for Critical Safety group: Assist with Investigations and Critical Safety group operational tasks involving the collection and analysis of , preparation of reports, and coordination with other departments. The specialist will play a key role in the investigative process from the outset, creating comprehensive investigative cases and ensuring that all relevant facts, leads, and potential sources of evidence are captured and appropriately assigned to the relevant teams. Summarize incidents, contribute to process improvements, and provide feedback to address root causes:

• Prepare summary reports for internal stakeholders and management, contribute to developing processes and training programs to enhance critical safety response capabilities, and analyze incident trends and feedback to identify root causes. They work with relevant teams to implement preventive measures, aiming to reduce the likelihood of future incidents.

Your profile

• Bachelor's degree or equivalent professional experience.

• Minimum of 2 years of experience in a customer or risk management role and familiarity with crisis management.

• Available to work holidays and weekends and occasionally outside normal business hours when necessary to protect the platform.

• Excellent communication and interpersonal skills.

• Can quickly adapt to new technology and systems: experience with Kustomer, Sift, CRM systems, Google Docs, and MS Office preferred. Mac proficiency is a plus.

• Strong analytical and problem-solving skills with the ability to make independent decisions with limited information.

• Team player with a positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission

For this role, the target base salary range in Phoenix is $50,000 - $62,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

This position offers a 4-day workweek from Sunday to Wednesday, with in-office collaboration from Monday to Wednesday. This schedule supports both focused productivity and team connection.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.

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