What if you were to make our existing customers our primary growth factor?

A Toucan application is a clever balance of design and data. Your mission is to protect this balance on production apps, by providing the necessary support to our customers & designers.

Our Care & Data architect team is composed of 3 talented persons, and provide support & advice for:

• App-administrators customers and Toucan application builders
• In-house teams as Product Experts.

Most importantly, we anticipate and help building the most powerful and scalable applications from the moment they are created until they reach end-users in collaboration with the Onboarding/Product Specialists and CSM teams!

MISSIONS & PROJECTS

Client Support - End User

• You provide level 2 technical support for production applications and liaise with the R&D team on level 3 issues.
• You handle data: within the framework of support, you solve your client’s problems related to data.
• You make your life easier by turning problems into scalable solutions, working hand-in-hand with our R&D team.

Application Builders’ Support

• You answer Technical & Data questions related to the design of Toucan Toco applications.
• You coordinate the feedbacks & help prioritize it: centralization & categorization of needs.
• You position yourself as an Expert and share Dataviz’ best practices to Toucan Toco App Builders.

Data Architect: Monitoring the industrialization and scalability of our applications

• You advise app builders on possible app data architecture according to their needs (amount of data, type of storage, visibility needs…).
• You audit applications to ensure the best possible integration of Toucan Toco with the Client systems.
• The product evolves extremely fast. You make sure your customer always has access to the latest features and that his applications do not have any technical debt.

YOUR BENEFITS

• You arrive at the right time to take your place in a growing organization and have an impact.
• You integrate a team of software developers, designers, sales people and PMs.
• You’re autonomous, your initiatives are greatly encouraged .
• You set up a Must-Have SaaS: Companies needs Analytics more than ever

ATMOSPHERE

• An atmosphere Welcoming, Healthy and Simple.
• Team collaboration is not a false promise but a reality
• Attractive package Fixed salary and bonuses, Strong Health Insurance
• The icing on the cake: Spotify Premium, Bike Reward and we let you choose your own equipment to work in the best conditions!

PROFILE

You have a solid data background and a strong interest for customer relations and/or an experience in the software industry on technical subjects related to data.

• You are able to understand and navigate through technical topics without knowing all the details.
• You know how to manage emergency situations and prioritize your actions.
• You are an excellent communicator in both written and spoken French and English.
• You have good organizational reflexes and your work method is resistant to the unexpected.
• You have a good understanding of business issues in a B2B context.

ATTITUDE

• Pragmatic and resourceful, you’re a “doer” = you do things, quick and well.
• You are convinced of the impact that data presentation can have
• Creative, curious and autonomous, you are ambitious and want to participate in a start-up growth
• You want to progress in contact of performing individuals
• You use Digital Tools efficiently

THE ESSENTIALS

• A personal success, that you are proud to present us in two lines in your mail. No cover letter.
• By clicking on the big “Apply” button ‘Welcome to the jungle’

ABOUT US

• Meet your future colleagues
• Watch their reviews on GlassDoor
• Bonus : what our clients says about their experience with Toucan on Success Stories in video or on independant Gartner Research Platform. ‘