Head of Workplace IT Operations (m/f/d)
Tier Mobility

Tier Mobility

Head of Workplace IT Operations (m/f/d)

  • Permanent contract 
  • Budapest

The company

Tier Mobility

Tier Mobility

  • Mobile Apps, Mobility, SocialTech / GreenTech
  • > 2000 employees

The job

Head of Workplace IT Operations (m/f/d)

  • Permanent contract 
  • Budapest

Who are they?

Créé en 2018, TIER s’est donné pour mission de changer la mobilité pour de bon !

Grâce à ses trottinettes, vélos et scooters électriques partagés, TIER propose des alternatives durables et sécurisées pour simplifier les déplacements de tous, réduire les émissions de CO2 et contribuer à des villes plus agréables et moins polluées.

Présent dans plus de 30 villes en France et plus de 400 dans le monde, TIER est aujourd’hui le leader mondial de la micro mobilité. 🛴🚲🛵

Tier Mobility
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Job description

THIS IS US

TIER Mobility is Europe's leading shared micro-mobility provider, with a mission to Change Mobility for Good. By providing people with a range of shared, light electric vehicles, from e-scooters to e-bikes and e-mopeds, powered by a proprietary Energy Network, TIER helps cities reduce their dependence on cars. Founded in 2018 by Lawrence Leuschner, Matthias Laug and Julian Blessin. TIER is headquartered in Berlin and currently operates in 190+ cities across 20 countries in Europe and the Middle East. With a focus on providing the safest, most equitable and most sustainable mobility solution, TIER has been climate neutral since 2020.

Permanent employee, Full-time

In this role you will join the People and Organization Team in order to enable TIER’s hyper-growth with employee-centric IT services. Together with your team, you have the opportunity to shape the future of IT architecture and service delivery at TIER globally.

THE ROLE AND YOUR IMPACT AT TIER

As Head of Workplace IT Operations your responsibilities include building, owning and monitoring our cloud infrastructure and resolving system issues. We expect you to have experience with IT performance management, central governance and provision of HW and SW (SaaS) and system security. If you’re also familiar with data protection regulations and able to juggle multiple projects, we’d like to meet you.

  • Manage all operational processes of Workplace IT, incl. meeting KPI targets & continuous improvement
  • Embrace architecture design, planning, control, performance improvement, and operations strategy
  • Manage projects, risks and areas for improvement related to Workplace IT
  • Be a role model: actively delegate, motivate team members and enable knowledge transfer
  • Ensure data is handled, transferred or processed according to legal and company guidelines
  • Control costs and budgets regarding IT systems
  • Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses
  • Provide support and guidance to stakeholders
  • Assess system performance and recommend improvements
  • Drive development of IT policies & processes
  • Manage governance, risk and compliance for the entire internal IT infrastructure

YOU’LL FIT GREAT WITH THESE SKILLS AND QUALIFICATIONS

  • Proven experience as IT Operations Manager (5+ y)
  • Experience with system installation, configuration and analysis
  • Thorough knowledge cloud computing
  • Knowledge of data protection operations and legislation (e.g. GDPR)
  • Leadership and organizational skills
  • Ability to manage multiple projects
  • Problem-solving aptitude
  • You enjoy working in a fast-paced environment
  • Proven experience in providing services with a strong end-user or user experience focus
  • Strong analytical skills, networked thinking and affinity to process definition and process optimization
  • Outstanding communication skills across all levels with a focus on change and transformation processes
  • Completed studies in computer science or a comparable field of study
  • You are business fluent in English, German is a plus

THIS MAY INSPIRE YOU:

  • Join us at the forefront of one of the most exciting and rapidly moving industries.
  • We’re agile, we’re growing and so will you! At TIER, there’s space for exponential professional development and room to make a huge impact on the business going forward
  • Being part of the team means you’re part of its success. Our ESOP program gives you an opportunity to have a share in the company – nothing like invested interest!
  • We appreciate your talent and support your growth with an annual development budget
  • Surf your city with free rides on our e-scooters and e-mopeds
  • Diversity and inclusivity is super important to us, so enjoy initiatives and programs such as #WomenofTIER
  • Expect company onboarding and team events with international colleagues from all over the world
  • Benefit from flexible hours and our work from home policy

We actively encourage a diverse and inclusive environment that fosters each employee’s individuality at TIER. We take affirmative action to ensure equal opportunity for your application, regardless to your nationality, ethnic or national origin, skin color, religion, disability, sex, sexual orientation or gender identity. Come as you are and join our ride!

In case you are living with disabilities, chronic illness or neurodiversity please inform us, to provide you with the proper assistance in the application process.

If we could spark your interest and you want to change mobility for good with us, apply now and let us know why you’re the one for the job! We encourage everyone to apply and grow with us. Even if you may not tick all the boxes of the requirements, we are happy to hear about the value you can add to the team. We are all learners!

We are looking forward to your application!

We actively encourage a diverse and inclusive environment that fosters each employee’s individuality at TIER. We take affirmative action to ensure equal opportunity for your application, regardless to your nationality, ethnic or national origin, skin colour, religion, disability, sex, sexual orientation or gender identity. Come as you are and join our ride!

In case you are living with disabilities, chronic illness or neurodiversity please inform us, to provide you with the proper assistance in the application process.

If we could spark your interest and you want to change mobility for good with us, apply now and let us know why you’re the one for the job! We encourage everyone to apply and grow with us. Even if you may not tick all the boxes of the requirements, we are happy to hear about the value you can add to the team. We are all learners!

We are looking forward to your application!

Tier Mobility

Tier Mobility

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