Customer Success Manager [Lausanne / Geneva / Zurich]

Taurus SA is a Swiss fintech, founded in April 2018, that provides enterprise-grade digital asset infrastructure to issue, custody and trade digital assets. It is the European leader in the banking segment. 

It offers a modular and integrated platform: 

1. Custody: Taurus-PROTECT provides ultra-secure storage and transfer of hundreds of digital assets (cryptocurrencies incl. staking + DeFi, tokenized securities, NFTs and digital currencies);
2. Tokenization: Taurus-CAPITAL provides issuance, deployment, and lifecycle management of any type of tokenized assets (equity, debt, structured products, physical assets, NFTs);
3. Regulated marketplace: Trading of tokenized securities on Taurus’ T-DX platform, one of the first regulated marketplaces in the world.

Do you want to be part of a new entrepreneurial adventure and help build the next global FinTech, then we might just have the job for you.

Taurus is a global leader in digital asset infrastructure for banks, public and private companies. Using blockchain technology, its platform covers cryptocurrencies, tokenized securities, tokenized assets (such as NFTs), digital currencies, and stablecoins.

We are looking for ambitious and driven individuals to support our fast global growth.

Our Customer Success team’s mission is to ensure the long-term success and satisfaction of customers. By proactively engaging with customers, understanding their needs, and providing ongoing support, the team aims at maximizing customer value, retention, and loyalty. We work collaboratively across departments to ensure smooth onboarding, product adoption, and timely resolution of any issues or challenges. Our Customer Success team members serve as trusted advisors, helping customers achieve their goals, uncovering growth opportunities, and fostering strong relationships.

Tasks

As a Customer Success Manager (CSM), you will be in charge of managing several customers to ensure product usage according to best practices, expand product adoption and contribute to the revenue growth of Taurus.

You will report to the head of customer success and work closely with the sales team. Your tasks will include:

• Increase customer retention and satisfaction

• Expand customer’s adoption of Taurus solutions

• Renew contracts and mitigate churn

• Ensure customers get fast time-to-value

• Collect customer feedback and close feedback loops

• Lead initiatives to publish customer references/success stories

• Bachelor’s or master’s degree in economics, finance or business administration

• 3-5 years’ work experience in banking, finance, trading or fintech

• Interest in Blockchain, Digital Assets, Cryptocurrencies, NFTs

• Fluent in French and English; German a plus

A Customer Success Manager (CSM) requires a combination of skills to effectively fulfill its responsibilities:

• Strong interpersonal skills to build and maintain positive relationships with customers

• Ability to think critically, to propose effective solutions

• Deep understanding of the product or service he/she is supporting

• A customer-centric approach, prioritizing customer satisfaction and success

• Project management, handling multiple customer accounts simultaneously

• Strong teamwork, resilience and adaptability

• Ability to adapt communication to various stakeholders (technical and business-oriented, project manager, C-level,.)

• Passion for learning, staying updated on industry trends, new technologies, best practices