Type of contract for this position: Permanent contract
The position
Job description
Continuously monitor support workflows performance to identify opportunities for improvement and optimize operations across the department and stakeholders.
Designs, drive and implements intelligent solutions to streamline support and technical operations across the department.
Foster an automation mindset and look for improvements in teams' daily tasks to reduce manual work and fasten the resolution.
Define and promote good practices in terms of code development, review, integration and deployment ; in order to strengthen the scalability of our maintained applications and reduce our technical debt.
Contribute to the successful delivery of the service's objectives
Explore and promote innovative technologies
Organize and plan future migrations related to support workflows and process improvements.
Foster collaboration with the departments that are stakeholders to your team
Preferred experience
Educational background: Bachelor’s or Master’s degree in Computer Science or a related field
At least 5 years of experience
Ability to work autonomously with strong self-management skills.
Open-minded individual with the ability to challenge and rethink existing processes.
Automation-driven mindset with the ability to implement efficient solutions, considering automation not just iteratively but with a more strategic and thoughtful approach.
Strong interpersonal skills, with a commitment to maintaining and fostering positive relationships across teams.
Strong interest in the financial world and banking sector
Proficiency in SQL and scripting languages such as Python, Perl, and Bash
Good knowledge of Atlassian tools, particularly Jira
Experience with PagerDuty, Nagios or similar monitoring systems
Experience with Kibana or comparable log visualization and analysis platforms
Solid analytical and problem solving abilities
Knowledge of artificial intelligence and its applications is considered a plus
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