Fraud Manager

Permanent contract
Salary: Not specified
A few days at home


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The position

Job description

You will be part of our Business Operations department and be reporting to our Head of Payments Service and Institutional BO, you will help build and manage part of our global cards processes.

As a Fraud Manager within the Payment Team, you will:

  • Conduct daily cards transactions monitoring to evaluate the risk and give support to Payment Team on cash transfer processing
  • Monitor the Decision Fraud Queues and show ability to monitor queues for fraud alerts, evaluate transactions for potential fraud, and make final decisions regarding legitimacy of transactions
  • Set up fraud parameters and handle the day-to-day fraud and compliance transaction monitoring alarms and identify and evaluate threats, and developing alternative courses of actions to avoid, reduce, or transfer fraud by examining financial transactions and fraud history case by case
  • Identify, monitor and escalate emerging fraud and other financial crimes trends to relevant stakeholders such as Compliance and Legal Teams
  • Ensure effective performance management of our fraud detection tools in order to optimize false positive rates and key performance indicators
  • Design and implement processes effective for the prevention or minimization of fraud risks
  • Also, build and maintain direct relationship with customer-facing teams to provide a better customer experience
  • Collaborate with Legal, Compliance, Risk, Treasury and other partners to ensure payment scheme with internal compliance of processes and activities
  • Write and communicate fraud policies and procedures to all concerned stakeholders contributing directly to the proactive detection and prevention of fraud
  • Participate to the regular meetings with our external partners on the cards activity
  • Managing chargebacks

With your experience/current skills, you will bring to Swissquote:

  • Knowledge and understanding of fraud risk and mitigation, strategies to reduce or mitigate loss and fraud exposure
  • Knowledge of common fraud patterns and ability to think creatively to connect data points and proactively identify trends and fraud vectors  would be an advantage
  • Assistance in identifying process improvement opportunities and methods for streamlining processes.

Preferred experience

  • Experience in monitoring international payments and debit/credit cards
  • Knowledge of card payment processing products and services
  • Experience in Payment Operations, Fraud Operations or an equivalent field
  • First experience in fraud data analytics with high attention to detail and accuracy would be a plus
  • Great problem solving and analytical skills
  • Highly engaged with the ability to influence and inspire change
  • Ability to work in cross-functional teams across Operations, Risk and Compliance, Technology, and other groups
  • Proficient in English (both verbal and written); another language is a plus
  • Strong written and verbal communication skills

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