We are seeking a dedicated and detail-oriented Client Relationship Manager to join our team. The ideal candidate will possess strong organizational skills, a keen eye for detail, and a solid understanding of customer support processes. If you're passionate about delivering excellent service and want to make a meaningful impact within a dynamic team and a thriving company, we encourage you to apply for the Client Relationship Manager role today!

MAIN DUTIES AND RESPONSIBILITIES 

• Assist clients in amending and updating existing documentation and personal information.
• Build and maintain strong relationships with existing clients.
• Provide accurate product information and support by educating clients on features, benefits, and usage of our services. Offer guidance and troubleshooting to help clients achieve optimal outcomes.
• Respond promptly and accurately to customer inquiries regarding products, services, and technical issues.
• Support new customers during onboarding process
• Collaborate with cross-functional teams, including Back Office and Compliance, to address customer needs and resolve complex issues. Ensure effective communication and coordination to deliver a seamless customer experience.

• BSc/BA in Finance, Business Administration, Law or a related field,
• 1-2 years of prior experience in a similar position,
• Strong proficiency in Microsoft Office applications,
• Fluency in English and German is required; proficiency in Italian or Greek is considered an advantage (Any other EU language can be considered),
• AML and/ or CySEC certificate is an advantage but not a must,
• Excellent analytical, communication and organizational skills,
• Team-player, able to work under pressure, and problem solving skills is a must,
• Ability to work independently and as part of a team,
• High attention to detail and professional attitude,
• Demonstrated ability to maintain confidentiality at all levels.