The Role:

Your main mission is to handle incoming and outgoing communications, delivering high-quality responses across the following channels:

• Email

• Phone

• Social media

You’ll also bring your expertise on our product and solutions, identifying any issues users may encounter so we can better meet their needs.

With your experience, you’ll be able to spot recurring bugs or problems and share your insights with our technical and operations teams.

More broadly, working at Superprof means:

• Being part of a supportive and stimulating work environment

• Collaborating with passionate, curious, dynamic, innovative, and open-minded teammates

• Joining an international team representing more than 40 nationalities

• Taking on projects that have a real impact on our users and partners

Our Offer:

• Full-time role based in Paris, 11th arrondissement: Monday to Friday, either 9 a.m. to 5 p.m. or 10 a.m. to 6 p.m.

• Brand new equipment, including a laptop, monitor, headset, and all necessary accessories

• €200 welcome credit to use on Superprof for your own learning

• Team events and workshops

• Alan health insurance and Swile lunch card

• A great office environment with a fun and international team

What We’re Looking For:

We’re looking for a candidate who sees themselves in the following:

• You have proven expertise in Customer Support or Customer Relations

• You’re a great communicator and enjoy connecting with people

• You’re solution-oriented and genuinely want to help others

• You have excellent written and spoken communication skills in both English and Spanish

• Fluency in a third language is a strong plus

• You’re calm and composed, even in challenging situations

• You’re highly adaptable and comfortable working in a fast-evolving environment with constantly improving tools and strategies

Recruitment Process:

• A 15-minute phone call to introduce you to Superprof and spark your interest in joining us. It’s also a chance to see if our expectations are aligned.

• A written test

• An in-person interview at our office with the Customer Relations Manager and the Director