Our Workforce Management Team is the driving force behind service delivery to our customers. We are looking for a problem solver Real Time Specialist with a keen eye for detail, and someone who can keep a calm head and manage conflicting priorities in real-time. In this role, you will be required to collect and interpret data sets and run your own analysis to recommend and execute service-impacting solutions.
A WFM Real Time Specialist is responsible for monitoring Support’s chat, phone and email queues and coordinating agent allocation to meet performance targets for these channels. Also, executes intraday planning and reports operational issues and their impact.
What you’ll do
You’ll be great for this position if you have the following:
Why you should join SumUp
We believe in the everyday hero.
Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
SumUp will not accept unsolicited resumes from any source other than directly from a candidate.
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.
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