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Stuart
Stuart

Client Solutions Engineer

Permanent contract
Warsaw
Salary: Not specified
A few days at home
Experience: > 2 years

Stuart
Stuart

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Job description

Let's talk about Client Solutions Engineering (CSE) ⭐️

Client Solutions Engineering team is part of the Tech organisation, and is responsible for facilitating clients’ integrations, by providing the best tools, such as technical documentation or best practices guides, and accompany them in all phases of the project lifecycle: from pre-sale to go live, but also day to day troubleshooting or improvements. The CSE team has a central position, between commercial and account management teams, but also product and development teams. The role will be based in our Poland office, and will focus on the Polish market, working directly with Harold Carrel Billiard, Lead CSE. Working autonomously in a fast-changing environment, having an impact on the growth of a successful company, making transport greener in the cities, solving real-life problems - these are just a few things representing the role. As Stuart grows, the team grows which means there's lots of room for real career development! 💫

What will I be doing? 🤔

  • Owning Technical relationships with clients and taking responsibility for quality integrations in Poland, as well as other International countries, with support of your team. 
  • Being the go-to person on technical matters for internal teams including Commercial and Account management teams. 
  • Ensure coherence and quality of both internal and external content written by the CSE team, including our API documentation and Developer Portal. 
  • Comfortable troubleshooting and escalating detected issues when necessary.
  • Keep track of known issues, and manage clients and internal stakeholder expectations

    • What do we need from you? 😎

  • Fluent in English and Polish
  • Great ability to explain technical concepts to technical and non-technical audiences
  • Experience in managing technical projects such as API integrations or similar
  • Initiative and perseverance to overcome challenges
  • Passionate about improving communication processes and relationships with clients
  • 2+ years experience in managing technical projects such as API integrations or similar
  • Any technical, communication, or business studies

    • The stuff you wanna know 😉

  • ✨Work-life balance - hybrid working model (from the Warsaw office) and flexible hours 🏡
  • ✨Meal Vouchers (40zł daily‎) 🥗
  • ✨Unlimited access to Udemy for all your learning and development needs 📚
  • ✨Stuart Academy with regular workshops, Stu-Classes, and Stu-Talks 🎓Stuart is putting Mental Health Awareness first! 
  • ✨Wellness Allowance (150zł monthly) to use in any gym or sport class 🧘
  • ✨Private healthcare provided by Luxmed 🧑‍⚕️
  • ✨Work-from-Abroad policy (enjoy 30 days per year working from anywhere!) 🏞Work in an international, dynamic and passionate environment with a company culture focused on learning and development 🎉

    • You’ve read all this way but you’re missing a skill or two? No problem, it’s our job to up-skill you to take your career to the next level. What we’re trying to say is, don’t be afraid to apply if you don’t tick all the boxes  💪

    At Stuart, we believe that employees today want to evolve in collaborative, high-growth environments where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their company’s culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact 🙌

    Stuart is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status 💙

    Please note: Our Talent Acquisition Team is international coming from across the world 🌍 We kindly ask you to please submit your CV and application in English so that it can be reviewed correctly (unless the job posting is in a language other than English). Thank you 🤗

    Want to learn more about us? Visit https://stuart.com/about-us/