This position is no longer available.

Customer Success Manager

Permanent contract
Paris
Salary: Not specified
Occasional remote
Experience: > 2 years
Education: Master's Degree

Bloomflow
Bloomflow

Interested in this job?

Questions and answers about the job

The position

Job description

Mission:

As a Customer Success Manager, you will manage a portfolio of enterprise clients to make sure that they get the most out of our product and continue to be happy & loyal customers.

Together with the other members of our Customer Success team, you will work closely with your clients to discover their business needs and challenges and to coach them on the best way to use Startup Flow to solve them. You will ensure that your clients launch Startup Flow successfully, that our solutions are widely adopted, and that the value of our offering is understood and unlocked by them all.

The software solution that we are providing is transformative, innovative and very strategic for large organisations, so you will be in touch with a wide range of interesting people: innovation leaders, C-Levels, operational teams etc. As a trusted advisor for your clients, you will develop long-lasting partnerships with our Sponsors and Champions and you will be exposed to the latest innovation and transformation challenges of each of these companies.

What you’ll do:

  • Manage a portfolio of Enterprise clients and ensure our customer’s overall success with Startup Flow (from onboarding to contract renewal
, including enablement, value, adoption, customer health, and satisfaction)
  • Help our customers design, benchmark and execute innovation strategies thanks to your cross-clients expertise and to your thorough knowledge of our product (use case definition, recommendations of product configurations, workshops, cross-clients introductions, etc.)
  • Assist our customers in the deployment of Startup Flow within their companies by building and executing joint success plans (sharing best practice and methodology, presenting Startup Flow value proposition, onboarding of new teams, participating in events etc.)
  • Develop a trusting relationship with our sponsors and champions and deliver an exceptional customer experience with proactive communication, applying the right internal resources to meet customer’s business goals
  • Be the voice of customers to fuel our sales process and product roadmap

Preferred experience

What you will need to succeed:

  • 2+ years of experience in a B2B customer facing position (SaaS, consulting or corporate innovation experience are a plus)
  • Ability to to manage multiple projects at once with a hands-on attitude and a true problem-solver mindset
  • Great communication skills - ability to provide clear & concise guidance through emails, over the phone, or in person
  • Comfortable in leading conversations driving outcome with various stakeholders (from C-Levels to operational teams)
  • Fluent in French and in English. A professional proficiency in German, Italian or Spanish is a bonus
  • Skilled at project management within large organizations, helping to inspire change across groups by engaging key partners
  • Strong consulting skills - ability to work as a trusted advisor to drive business value for clients, working through client issues with tact, diplomacy and optimism
  • Highly-professional attitude, with particular attention to the details that make customer service stand out
  • Ability to navigate complex organizations and to balance advocacy for the company and the client
  • Existing knowledge of the SaaS industry and a strong interest in Corporate Innovation

What we offer:

  • An international and dynamic team
  • An empowering and highly instructive entrepreneurial environment with a lot of autonomy
  • A strong and passionate work atmosphere with a real team spirit and the ambition to make Startup Flow grow
  • Brand new headquarters in the heart of Paris (Sentier)
  • A remote-friendly policy
  • Restaurant tickets (Swile)
  • Attractive health insurance
  • Public transportation reimbursement / forfait mobilité durable
  • Top of the range equipment: Macbook, monitor and Bose noise-cancelling headphones
  • Great coffee, team, fruits and snacks
  • Regular team events (team buildings, afterworks, conferences etc.)

Recruitment process

Screening interview
Interview with you future manager
Case Study
Interview with our VP Sales and Customer Success and our CEO

Want to know more?

These job openings might interest you!

These companies are also recruiting for the position of “Customer Service”.

See all job openings