We are looking for a dynamic Client Success Manager (CSM) to drive value delivery to our clients from our Singapore office, currently staffed by a team of 2 Sales professionals. This role will be the first Client Success Manager in the APAC region, responsible for managing client relationships and coordinating internal teams to ensure clients’ outcomes are achieved.

The CSM will manage client relationships and coordinate internal teams to make sure clients’ outcomes are achieved.

As a key member of our global team of 5, reporting directly to the UK & APAC Team Lead, Client Success, you’ll take ownership of a diverse portfolio of mostly APAC-based clients. You will be accountable for developing your portfolio, driving long-term satisfaction and platform adoption across our two core solutions: Market Intelligence and Smart Fleet Management (SFM).

In this role, you’ll be the go-to person for shipowners, charterers, and engineering companies, helping them plan and deliver offshore projects and maritime operations with the leverage of cutting-edge analytics. This role offers the chance to make a real impact in a dynamic industry, driving success for our clients through advanced technology.

CSMs play a crucial role in the organization, partnering closely with Sales, Offshore Analysts, Product, and Project Managers and Tech teams on a daily basis.

Missions include:

• Own client relationships: You will be the link between Spinergie and it’s clients, managing and maintaining long-term relationships.

• Analyse client objectives: Lead kick-off meetings with application owners to align on goals, success metrics, and key use cases. Develop tailored training programmes to ensure clients achieve their desired outcomes.

• Drive client engagement: Act as the primary point of contact for all users, delivering trainings, and and resolve inquiries with support from analysts and project managers. Maintain regular check-ins with application owners to maximise system adoption, track value delivery, and ensure overall client satisfaction.

• Own clients’ revenue retention and renewal process: You will be responsible for all renewals and retention of clients, ensuring churn rates meet and exceed company targets.

• Identify growth opportunities: Work closely with the Sales team to plan for client’s ARR growth and report back any upsell opportunities.

• Cross-team collaboration: You will share valuable insights and feedback from our clients with our Sales, Product, Tech and Marketing teams to steer our efforts toward enhanced acquisition and engagement

What you are looking for:

• Fast-growing, dynamic startup

• The opportunity to have an impact on the newly evolving offshore wind sector in APAC, and the digitalisation of the maritime sector.

• Contributing to the energy transition, working for offshore wind projects and towards digitalization of the maritime sector

• Gain exposure to the global maritime, shipping and offshore energy industries in APAC (offshore wind, subsea cables, …)

• Previous experience in a client facing position, preferably (but not limited to) as a Client Success Manager, Project Manager or Account Manager in SaaS B2B

• Experience in the Maritime industry (Offshore and/or Shipping)

• Rigorous, structured and with a strong sense of prioritization

• A reliable and accountable personality

• Strong willingness to learn about the offshore and the maritime industry

• Listening skills to frame client needs, sharp business acumen and a growth mindset

• Solid communication skills (verbal & written) in English, as this is the working language with clients

• Strong interpersonal skills and a good team spirit

• Ability to work in Singapore

No candidate perfectly meets all the requirements. If this role excites you and you believe you can bring value to our team, we encourage you to apply!

We are committed to diversity, equity, and inclusion. We welcome applicants from all backgrounds and identities

• Selection on resume and cover letter

• Hiring process:

  1. First session: Discovery - 1h30 hours

  Jack, UK & Singapore Team Lead, Customer Success - 1h

  Fabien, Head of Customer Success - 30mn

  2. Second session: Competence & Culture : 1h45 hours

  • Fabien & Jack - 45mn → Competence case

  • Alice, Head of People - 30mn

  • Patrick, General Manager Americas - 30mn

    3. Third session: Meet with the team : 1 hour

    Antoine & Alex, Sales representatives in Singapore - 1h (in-person)